SHAUNTINA COLLIER
TUPELO
Summary
Highly responsible, dedicated, and professional individual with a strong reputation for customer service; as well as developing employees by promoting an inclusive team building environment. Continuous improvement strategies resulting in increased employee safety, morale, and productivity. Looking to secure a position with a well-established organization that will allow the utilization of strong skills and experience to further the growth and success of the company.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Sanders Clinic For Women
08.2023 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified approximately 30-40 insurance eligibility claims and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Production Team Member
Toyota Motor Manufacturing Mississippi
10.2019 - 07.2023
- Cross-trained in multiple positions to offer skilled assistance with different parts of the production line
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials
- Set up, operate and maintained production machinery
- Assisted with quality assurance by conducting inspections, assigning grades to finished products, and removing inferior grade items for recycling or disposal
Patient Service Representative
Aspen Dental
03.2016 - 10.2019
- Provided exceptional customer service to patients; answering questions and addressing any concerns
- Verified insurance eligibility and coverage for patients
- Documented patient demographic and insurance data into an electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Took copayments and compiled daily financial records
Unit Coordinator
North Mississippi Medical Center
05.2013 - 01.2016
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements
- Achieved appropriate patient flow by admitting transferring and discharging patients in the computer system and notifying the appropriate personnel of patient status verbally and through signage
- Received physicians and visitors on the unit, identifying, acknowledging and responding to Patients, physicians and staff need to meet operational and care needs of parties
Education
Physical Therapy Assistant
Bevill State Community College
05-2018
Kinesiology
Rust College
01-2016
High School Diploma -
Nettleton High School
05.2012
Skills
- Health Information Policy and Procedure
- Record Keeping Development
- Insurance Billing
- Goals and Performance
- Quality Review
- Microsoft Office
- Administrative Skills
- Customer Service
- Listening skills
- File organization
- Problem-solving skills
- Time management
References
Available Upon Request
Timeline
Front Office Assistant
Sanders Clinic For Women
08.2023 - 11.2024
Production Team Member
Toyota Motor Manufacturing Mississippi
10.2019 - 07.2023
Patient Service Representative
Aspen Dental
03.2016 - 10.2019
Unit Coordinator
North Mississippi Medical Center
05.2013 - 01.2016
Kinesiology
Rust College
High School Diploma -
Nettleton High School
Physical Therapy Assistant
Bevill State Community College
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