Shauntrell Johnson
Phoenix,US
Summary
Passionate Bachelor of Arts student specializing in Mental Health Psychology, dedicated to advocating for well-being and fostering resilience in individuals and communities. Possesses a deep understanding of psychological principles and insights into the challenges of today's world. Driven to leverage knowledge and creativity in program development and community engagement to inspire transformative change and empower others to reach their fullest potential.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McKesson
02.2019 - 08.2022
- Resolved customer inquiries efficiently, achieving a 95% satisfaction rate
- Processed orders and returns, reducing processing time by 20 minutes per transaction
- Trained new hires, improving team productivity and reducing onboarding time
- Handled escalated issues, ensuring swift resolution and maintaining customer trust
Promotions Manager
Riviera Broadcasting
05.2015 - 12.2018
- Led promotional campaigns, increasing audience engagement by 22%, enhancing brand visibility
- Coordinated cross-functional teams to deliver successful events, boosting community involvement
- Analyzed market trends to optimize promotional strategies, achieving significant ROI improvements
- Enhanced brand visibility through creative campaigns, fostering team collaboration for impactful promotions and audience engagement
Promotions Assistant
CBS Radio
05.2015 - 12.2018
- Collaborated with marketing team to enhance brand visibility at local events
- Managed logistics for live broadcasts, ensuring seamless operations and audience engagement
- Developed creative promotional strategies, resulting in increased listener participation
- Assisted in executing marketing campaigns, contributing to measurable growth in audience reach
Education
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
10.2024
Certification of Completion -
Steiner Institute of Esthetics
Tempe01.2015
Associates Degree - Criminal justice credits
Scottsdale Community College
Scottsdale01.2013
Skills
- Salesforce Proficiency
- Campaign Management
- Interpersonal Communication
- Attention to Detail
- CRM Software
- Team Leadership
- Conflict Resolution
- Creative Problem Solving
- Market Analysis
- Data Visualization
- Strategic Planning
Timeline
Customer Service Representative
McKesson
02.2019 - 08.2022
Promotions Manager
Riviera Broadcasting
05.2015 - 12.2018
Promotions Assistant
CBS Radio
05.2015 - 12.2018
Bachelor of Arts - Mental Health Psychology
Southern New Hampshire University
Certification of Completion -
Steiner Institute of Esthetics
Associates Degree - Criminal justice credits
Scottsdale Community College
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