Shaurun Wilson
Angleton
Summary
Dynamic Direct Support Professional with a proven track record at Adversity Point, excelling in compassionate caregiving and behavior redirection. Enhanced client independence through tailored support plans and effective documentation, fostering strong relationships that improved overall well-being. Skilled in medication administration, ensuring safety and compliance while promoting personal growth and self-sufficiency.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Adversity Point
Houston, TX
04.2024 - 08.2025
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Collaborated with interdisciplinary teams to develop and implement individualized support plans.
- Monitored client progress, documenting behavioral changes and reporting to management.
- Facilitated skill-building sessions, enhancing clients' social and communication abilities.
- Provided emotional support, fostering trusting relationships to improve client well-being.
- Implemented safety protocols, ensuring a secure environment for clients and staff.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Direct Support Professional
New Pathways for Children
Angleton, TX
06.2022 - 04.2024
- Advocated for clients' needs within community resources, enhancing access to services and opportunities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Shift Manager
Burger King
Lake Jackson, TX
10.2020 - 05.2022
- Supervised team operations to ensure adherence to safety and quality standards.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels, facilitating timely restocking of supplies and materials.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Resolved customer complaints, ensuring satisfaction through effective communication and problem-solving skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
IHOP
Lake Jackson, TX
11.2016 - 03.2019
- Coordinated shift schedules, optimizing labor resources for peak efficiency.
- Conducted performance evaluations, providing constructive feedback to team members for development.
- Led daily briefings to communicate goals, updates, and expectations to team members effectively.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Assisted management in daily operations to ensure efficient service delivery.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Conducted regular performance reviews and provided feedback to team members.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented training programs for new employees to enhance service quality.
- Streamlined communication between front-of-house and kitchen staff for improved workflow.
- Developed promotional strategies to increase revenue during off-peak periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Natchitoches Central High School
Natchitoches, LASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Relationship building
Timeline
Direct Support Professional
Adversity Point
04.2024 - 08.2025
Direct Support Professional
New Pathways for Children
06.2022 - 04.2024
Shift Manager
Burger King
10.2020 - 05.2022
Assistant Manager
IHOP
11.2016 - 03.2019
High School Diploma -
Natchitoches Central High School