Shaurya Goel

Full-stack engineer on Cara AI, a mobile and web-based digital companion platform • Designed and implemented FastAPI backend with RESTful APIs and authentication flows, ensuring seamless database connectivity and lifecycle management while collaborating cross-functionally in Agile environment • Integrated OpenAI API to enable real-time, context-aware responses for enhanced user interaction • Developed frontend with React/Next.js for web and Swift for iOS, ensuring cohesive user experience across platforms

• Assisted customers in product selection and inquiries to enhance shopping experience.
• Operated cash register efficiently, processing transactions accurately and handling customer payments.
• Maintained organized inventory and stocked merchandise to ensure store presentation standards.
• Collaborated with team members to execute promotional displays and optimize sales opportunities.

• Managed customer inquiries through phone and email, ensuring prompt and effective resolutions.
• Developed strategies to improve response times for customer issues, enhancing overall satisfaction.
• Resolved escalated customer complaints, maintaining high standards of professionalism and empathy.