Websites
Overview
Work History
Education
Skills
Timeline
Summary
BusinessAnalyst
Sha'Vail Tyson

Sha'Vail Tyson

Account Executive
New York,Mi

Websites

Overview

5
5
years of professional experience

Work History

Account Executive/Digital Marketing Specialist

Concentrix - On Behalf Of LinkedIn
Farmington Hills, MI
05.2022 - Current
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Trained clients on product features and updates to secure buy-in.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Identified customer needs to achieve service levels that met and exceeded expectations.

Customer Service Representative(Work From Home)

Professional Task Masters, LLC
Detroit, MI
04.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.

Receptionist

Professional Task Masters, LLC
Detroit, MI
03.2017 - 03.2020
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

Education

Diploma -

Voyageur College Prep
Detroit, MI
06.2019

Skills

  • Account servicing
  • Relationship building and management
  • Marketing strategies
  • Goals and Performance
  • Written and verbal communication
  • CRM
  • Business Development
  • Negotiation
  • Presentation Skills
  • Web analytics
  • Email marketing campaigns
  • Advanced Software Proficiency

Timeline

Account Executive/Digital Marketing Specialist

Concentrix - On Behalf Of LinkedIn
05.2022 - Current

Customer Service Representative(Work From Home)

Professional Task Masters, LLC
04.2020 - 04.2022

Receptionist

Professional Task Masters, LLC
03.2017 - 03.2020

Diploma -

Voyageur College Prep

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

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