Shavanna Shackelford Dinwiddie
Lathrop,CA
Summary
Experienced Warehouse Lead with a proven track record of 5+ years in delivering excellent customer service. Skilled in managing warehouse operations, optimizing inventory control, and ensuring timely order fulfillment.
Overview
8
8
years of professional experience
Work History
Caregiving
In Home Support
01.2020 - 01.2026
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration for clients.
- Maintained a clean and safe environment, adhering to health standards.
- Coordinated transportation for clients to medical appointments and social activities.
Customer Service Representative
DHL
06.2022 - 10.2022
- Resolved customer inquiries efficiently and accurately, ensuring satisfaction.
- Coordinated shipment logistics to enhance delivery accuracy and timeliness.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Lead Driver
Hertz
10.2021 - 04.2022
- Managed vehicle fleet operations ensuring timely vehicle availability for customers.
- Coordinated daily routes optimizing driver schedules and maximizing efficiency.
- Trained and mentored new drivers on company policies and safety protocols.
- Conducted regular vehicle inspections maintaining safety and operational standards.
Delivery Driver
Amazon
04.2020 - 09.2021
- Navigated designated routes to deliver packages efficiently and on time.
- Inspected vehicles for safety and maintenance before each shift.
- Communicated with dispatch to receive updates and changes to delivery schedules.
- Loaded and unloaded delivery vehicles according to safety guidelines.
Warehouse Lead/ Data Entry
Ico Rally
10.2017 - 03.2020
- Trained new staff on safety protocols and operational procedures.
- Coordinated inventory management and maintained stock accuracy.
- Communicated with team members to resolve operational challenges effectively.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
Education
High School Diploma -
Evergreen Valley High School
San Jose, CASkills
- Personal care
- Inventory management
- Team leadership
- Problem solving
- Time management
- Data entry
- Attention to detail
Timeline
Customer Service Representative
DHL
06.2022 - 10.2022
Lead Driver
Hertz
10.2021 - 04.2022
Delivery Driver
Amazon
04.2020 - 09.2021
Caregiving
In Home Support
01.2020 - 01.2026
Warehouse Lead/ Data Entry
Ico Rally
10.2017 - 03.2020
High School Diploma -
Evergreen Valley High School