SHAVANTÉ THACKER
BENBROOK,TX
Summary
Versatile professional with over 10 years of experience in healthcare logistics, customer service, and team development. Proven ability to adapt quickly and learn new processes, contributing to team success. Strong work ethic complemented by effective communication skills. Committed to supporting organizational goals in a dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Solis Mammography
Addison, Texas
09.2025 - Current
- Act as primary contact for patients, gathering essential information and greeting them warmly.
- Collect and verify patient insurance information to ensure accuracy.
- Schedule appointments efficiently using electronic health records system.
- Answer phones and respond promptly to patient inquiries, providing necessary information.
- Manage data entry for patient records while upholding confidentiality standards.
- Assist in resolving patient issues to improve overall experience.
- Apply HIPAA privacy and security regulations while handling patient information.
Continuous Skills Development Lead
Walmart Distribution Center
Haslet, USA
09.2021 - 08.2025
- Mentored over 50 associates, tracked performance metrics in Excel and dashboards, leveraging data to drive targeted coaching.
- Developed and enhanced training guides, job aids, and safety materials incorporating employee feedback to improve effectiveness.
- Led onboarding and training for all new hires, improving retention during the probation period by 25%.
- Provided real-time support to new hires via phone, in-person, and internal communication tools.
- Collaborated with leadership to identify and address safety, productivity, and development needs, enhancing departmental performance.
Certified Medical Assistant
Sentara Neurology Associates
Norfolk, USA
08.2019 - 07.2021
- Prepared patients for exams, procedures, and treatments; obtained vitals and administered Montreal Cognitive Assessment (MOCA) to support accurate diagnosis.
- Scheduled appointments, prepared injections per physician orders, and maintained efficient clinical workflow.
- Collaborated with multidisciplinary care team including MAs, RN, physicians, and PA-C to ensure coordinated and comprehensive patient support.
- Educated patients on epilepsy, reinforcing medication adherence and safety precautions to enhance patient understanding and compliance.
Lead Certified Medical Assistant
Grace Health
Battle Creek, USA
11.2016 - 07.2019
- Supervised a team of medical assistants and ensured smooth daily operations across multiple providers.
- Assisted with procedures and educated patients on treatment plans, enhancing patient understanding and compliance.
- Managed patient charts and test results, ensuring adherence to HIPAA and infection control protocols.
Education
License - All Lines Claims Adjuster
Tarrant County College
Fort Worth, TX07-2023
Associate's Degree - Medical Assisting
Davenport University
Battle Creek, MI05-2011
Certificate - Medical Coding and Billing
Davenport University
Battle Creek, MI05-2006
BBA - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Customer and patient support
- Insurance verification
- Prior authorizations and scheduling
- EMR documentation
- Clinical workflow optimization
- Patient education
- Process improvement
- Microsoft Excel and dashboards
- Multi-channel communication
- Onboarding and training
- Medical terminology proficiency
- Problem-solving
Certification
- All Lines Adjuster License, 01/01/23
- First Aid/CPR/AED - American Red Cross, 01/01/24
Timeline
Patient Access Representative
Solis Mammography
09.2025 - Current
Continuous Skills Development Lead
Walmart Distribution Center
09.2021 - 08.2025
Certified Medical Assistant
Sentara Neurology Associates
08.2019 - 07.2021
Lead Certified Medical Assistant
Grace Health
11.2016 - 07.2019
License - All Lines Claims Adjuster
Tarrant County College
Associate's Degree - Medical Assisting
Davenport University
Certificate - Medical Coding and Billing
Davenport University
BBA - Business Administration
Southern New Hampshire University