Shavelle Rutledge

• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
• Managed filing of prescriptions, both electronically and manually.
• Assisted in training new employees on pharmacy procedures.
• Transmitted claims to insurance companies for payment and reconciled EOBs.

• Creates pharmacy care and benefits solutions to improve health and increases vitality.
• sales, operations, customer service, claims, marketing, communications, technology, and various administrative and corporate service.
• Provide support and guidance to customers regarding their health benefits, process claims, and ensure accurate and timely reimbursement for services.
• Develop and implement innovative technology solutions to support various aspects of the business, including claims processing, prescription delivery, and patient care.

focuses on building customer relationships and selling insurance products through inbound calls and warm leads. consult with customers on their insurance needs, matching them with appropriate coverage, products, and benefits.

• Handling inbound calls, building rapport, and understanding customer needs.
• Guiding customers through the sales process, providing quotes, and closing sales deals
• Maintaining positive relationships with customers to foster loyalty and repeat business.
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