Shaveya Petty
Alvarado
Summary
Professional with extensive experience in customer service and hospitality, adept at fostering positive guest relations through effective communication and problem-solving skills. Demonstrated ability to manage multiple tasks in fast-paced environments, ensuring compliance with health and safety regulations while maintaining high standards of cleanliness and organization. Proven track record of collaborating with team members to enhance productivity and efficiency, contributing to overall operational success. Experienced in cash handling and inventory management, consistently executing duties with attention to detail and accuracy.
Overview
5
5
years of professional experience
Work History
Team Member
The Peach Cobbler Factory
Dallas
07.2024 - 08.2024
- Working collaboratively within a fast-paced environment to fulfill orders in a timely manner
- Ensuring a positive attitude towards customers and employees
- Willingness to collaborate in several work environments
- Attentiveness and accuracy to execute each order correctly
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Participated in team meetings to discuss strategies for improvement.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
Hostess
Razzoo's Cajun Cafe
Cedar Hill
11.2023 - 07.2024
- Greeted and assisted incoming guests, ensuring comfortability and good customer service
- Use of visual cues to seat guests
- Answering incoming calls
- Packaging and distributing to go orders
- Enforcing sanitation policies
- Demonstrated strong interpersonal skills when interacting with customers.
- Monitored customer satisfaction levels throughout their meal experience.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Ensured compliance with health and safety regulations at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accurately recorded customer information into reservation system.
Bartender & Team Lead
Traders Village in Grand Prairie
Grand Prairie
06.2019 - 02.2024
- Managing and maintaining a healthy work environment while accommodating customers
- Inventory supervision
- Cash handling and register attendee
- Overseer of operations
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill05.2020
Some College (No Degree) - Business Management
Cedar Valley Community College
Lancaster, TXSkills
- Guest Relations
- Leadership
- Cash Register
- Food Safety
- Customer Service
- Serving Experience
- Hospitality
- Communication Skills
- Team Management
- Food Service
- Organizational Skills
- Bartending
- Restaurant Experiences
- Customer service
- Cash handling
- Inventory management
- Point of sale
- Team collaboration
- Time management
- Conflict resolution
- Health regulations
- Sanitation compliance
- Effective communication
- Workplace organization
- Problem-solving
- Verbal and written communication
- Task prioritization
- Willingness to learn
- Creativity and innovation
- Workplace safety
- Leadership qualities
- Decision-making capacity
- Quality assurance
- Complex Problem-solving
- Attention to detail
- Following instructions
Timeline
Team Member
The Peach Cobbler Factory
07.2024 - 08.2024
Hostess
Razzoo's Cajun Cafe
11.2023 - 07.2024
Bartender & Team Lead
Traders Village in Grand Prairie
06.2019 - 02.2024
High School Diploma -
Cedar Hill High School
Some College (No Degree) - Business Management
Cedar Valley Community College