Shavon Alexander
TaskUs (Waymo)
Summary
Strategic Operations & Logistics Leader with a proven track record in multi-unit management, team mentorship, and high-volume workforce scaling. Expertise in driving operational excellence through data-driven logistics management, creative problem-solving, and process optimization. Adept at leading diverse teams and managing complex, safety-critical environments while thriving in fast-paced and ambiguous growth stages.
1
Certificate
13
Years of experience
Work History
Emergency Response Team Operations Manager
8 Months- Direct complex logistics and workforce operations for Waymo, scaling fleet readiness through creative problem-solving and strategic resource allocation in a high-tech, ambiguous environment.
- Mentor and develop diverse operational teams, fostering a culture of excellence and safety that supports 24/7 autonomous vehicle deployment and premium customer experience standards.
- Utilize data-driven decision-making to manage resource allocation, system design, and vendor performance, ensuring operational scalability and margin protection.
- Oversee district P&L, including EBIT accountability, budget management, and revenue growth strategies for multi-geo operations.
- Facilitate weekly, monthly, and quarterly business reviews to provide strategic operational updates and performance insights to the client.
Branch Manager
1 Year 11 Months- Managed large-scale hourly workforce recruitment and onboarding, optimizing time-to-hire and payroll control to drive financial contribution and growth.
- Directed multi-unit operational audits and regulatory compliance, ensuring all safety-critical sites met strict health and operational requirements.
- Strengthened client loyalty by resolving complex operational escalations and building strong partnerships with external stakeholders.
- Developed and authored strategic business proposals to pitch and secure new partnerships with potential clients.
Center Manager
2 Years 4 Months- Orchestrated high-volume hiring and onboarding strategies for medical facilities, driving productivity through data-driven staffing and execution of safety standards.
- Championed service quality initiatives, resulting in top-tier safety ratings and successful navigation of rigorous pharmaceutical and FDA operational audits.
- Analyzed workforce metrics and P&L to improve hiring conversion rates and budget forecasting for multi-unit pharmaceutical operations.
Operations Manager
1 Year 9 Months- Led district-wide transportation logistics for a high-volume operation, managing a massive operator workforce to ensure 100% service reliability and seamless customer delivery.
- Implemented data-driven safety and efficiency protocols, solving complex scheduling bottlenecks to maintain high productivity and employee engagement across multi-geo sites.
- Proactively managed scheduling and operational time-points to ensure reliable and accessible service for the customer base.
Police Officer
1 Year 1 Month- Upheld public safety by enforcing federal, state, and local laws, executing warrants, and managing arrests with strict adherence to legal protocols.
- Conducted comprehensive investigations, including witness and victim interviews and evidence collection, ensuring accurate and detailed case documentation.
911 Communication Dispatcher
3 Years 2 Months- Managed high-volume emergency communications, rapidly assessing incident location and severity to initiate appropriate response protocols.
- Delivered critical, life-saving instructions (e.g., CPR, safety procedures) to callers in high-stress, time-sensitive environments.
- Coordinated field unit status and maintained precise, real-time digital documentation to support emergency operations.
Education
Bachelor of Science
Peace Officer Standard Training Certification
Skills
High-Volume Workforce Scaling
Talent Acquisition & Onboarding
Hiring Funnel Optimization
Data-Driven Decision Making
P&L & EBIT Management
Safety-Critical Operations
Regulatory Compliance
Certification
Peace Officer Standard Testing – College of the Sequoias (Issued June 2017)
Timeline
Emergency Response Team Operations Manager
TaskUs (Waymo)
01.2026 - Current
Branch Manager
American Heritage Protection Services
02.2024 - 01.2026
Center Manager
Biolife Takeda Pharmaceuticals
10.2021 - 02.2024
Operations Manager
First Student
01.2020 - 10.2021
Police Officer
City of Reedley
02.2019 - 03.2020
911 Communication Dispatcher
City of Fresno
11.2013 - 01.2017
College of the Sequoias
Peace Officer Standard Training Certification
DeVry University
Bachelor of Science