Open To Work
Shavon Alexander
TaskUs (Waymo)
Michigan,STATE_US
Work Preference
Overview
Results-driven Multi-Site Operations Leader specializing in transportation logistics and fleet compliance. Skilled in enhancing operational scalability through data-informed strategies and financial oversight. Navigates complex regulatory landscapes while leading diverse teams in high-pressure environments to ensure service reliability and budget efficiency.
01+
Certification
13+
years of professional experience
Work History
01.2026 - Current6 Months
Emergency Response Team Operations Manager
TaskUs (Waymo)
- Managed facility operations for high-stakes logistics, ensuring 24/7 fleet readiness and compliance with safety protocols.
- Mentored and developed workforce, implementing recruitment and retention initiatives that supported operational scalability.
- Oversee departmental P&L, including budget management, staffing forecasts, and vendor contract negotiations for multi-geo operations.
- Oversaw departmental P&L, managing budgets, staffing forecasts, and vendor contracts for multi-geo operations.
- Facilitate weekly, monthly, and quarterly business reviews to provide strategic operational updates and performance insights to the client.
02.2024 - 01.20261 Year 11 Months
Branch Manager
American Heritage Protection Services
- Executed full P&L responsibility for branch operations, optimizing labor costs and resource allocation to drive financial sustainability and revenue growth.
- Managed facility-level operational audits and regulatory compliance, achieving compliance with licensing and safety requirements for all personnel.
- Swiftly resolved complex operational escalations by building strong partnerships with external clients and cross-functional internal teams.
- Authored strategic business proposals that successfully pitched and secured new partnerships with potential clients.
- Regularly traveled across state lines to provide interim operational leadership, stabilizing facility performance and ensuring immediate operational readiness during management transitions.
10.2021 - 02.20242 Years 4 Months
Center Manager
Biolife / Takeda Pharmaceuticals
- Orchestrated daily facility operations, achieving production goals through strategic staffing and customer-centric process optimizations.
- Managed clinic financials, including budget forecasting, supply chain efficiency, and capital expenditure planning to ensure facility profitability.
- Managed clinic financials, overseeing budget forecasting, supply chain efficiency, and capital expenditure planning to maintain facility profitability.
01.2020 - 10.20211 Year 9 Months
Operations Manager
First Student
- Provided operational leadership for a large-scale fleet facility, ensuring total fleet readiness and managing complex transportation logistics for 100% service reliability.
- Proactively managed scheduling and operational time-points to ensure reliable and accessible service for the customer base.
- Managed scheduling and operational time-points to deliver reliable and accessible service for customers.
02.2019 - 03.20201 Year 1 Month
Police Officer
City of Reedley
- Enforced federal, state, and local laws, executed warrants, and managed arrests to uphold public safety and maintain community trust.
- Conducted comprehensive investigations, performed witness and victim interviews, and collected evidence to ensure thorough and accurate case documentation.
- Enforced local and state laws, ensuring public safety and community compliance.
- Conducted thorough investigations of incidents, gathering evidence and documenting findings.
- Collaborated with community organizations to promote crime prevention initiatives and educational programs.
11.2013 - 01.20173 Years 2 Months
911 Communication Dispatcher
City of Fresno
- Managed high-volume emergency communications, assessing incident location and severity to initiate timely response protocols.
- Delivered critical, life-saving instructions to callers in high-stress, time-sensitive environments, ensuring effective emergency response.
- Coordinated field unit status while maintaining precise, real-time digital documentation, enhancing support for emergency operations.
Education
Bachelor of Science | Business Management
DeVry University | Fresno
DeVry University - Fresno
Peace Officer Standard Training Certification | Criminal Justice
College of The Sequoias | Hanford
College of The Sequoias - Hanford
Skills
Cover Letter
I am an operations leader with a proven track record of driving operational excellence, compliance, and business growth across diverse industries. Over the course of my career, I’ve managed large-scale teams, overseen multimillion-dollar accounts, and built lasting client relationships by delivering consistent results and service excellence.
My leadership style blends strategic vision with hands-on execution—from optimizing processes and ensuring regulatory compliance to enhancing safety programs and leading high-performing teams. I thrive in environments that require scalable solutions, continuous improvement, and cross-functional collaboration to achieve organizational goals.
I am passionate about building resilient teams, efficient systems, and trusted partnerships that ensure sustainable growth. My ultimate goal is to create environments where people, processes, and performance align to deliver excellence at every level.
Certification
Peace Officer Standard Testing – College of the Sequoias (Issued June 2017)
Timeline
Emergency Response Team Operations Manager
TaskUs (Waymo)
01.2026 - CurrentRead more
Branch Manager
American Heritage Protection Services
02.2024 - 01.2026Read more
Center Manager
Biolife / Takeda Pharmaceuticals
10.2021 - 02.2024Read more
Operations Manager
First Student
01.2020 - 10.2021Read more
Police Officer
City of Reedley
02.2019 - 03.2020Read more
911 Communication Dispatcher
City of Fresno
11.2013 - 01.2017Read more
DeVry University - Bachelor of Science, Business Management
Read more
College of The Sequoias - Peace Officer Standard Training Certification, Criminal Justice
Read more