Shavon Diggs
Washington
Summary
Dynamic professional with a proven track record at BASIS DC Public Charter School, excelling in classroom management and customer service. Adept at fostering positive relationships and implementing effective strategies to enhance student engagement. Skilled in patient care and documentation, ensuring safety and well-being in diverse environments. Committed to promoting independence and positive outcomes.
Overview
5
5
years of professional experience
Work History
SPECIAL EDUCATION INSTRUCTIONAL ASSISTANT
BASIS DC Public Charter School
Washington
03.2025 - Current
- Assisted teachers in delivering personalized instruction to students with unique learning needs.
- Collaborated with educators to adapt materials for diverse learning styles and abilities.
- Monitored student progress and reported observations to teaching staff regularly.
- Maintained instructional materials and classroom resources for optimal accessibility and organization.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Fostered positive and trusting relationships with students to increase engagement.
FRONT OFFICE ASSISTANT
BASIS DC Public Charter School
Washington
10.2023 - 03.2025
- Provide exceptional customer service to the public, parents, students, vendors, etc.
- Operate telecommunications system; receive incoming calls; record information as required; transfer calls to appropriate department/staff; respond to inquiries.
- Track attendance accounting of all students using the county Student Information Systems; input attendance codes; prepare tardy slips; create list of verified and unverified absences; prepare weekly and monthly attendance reports.
- Maintain files, documents and student records (emergency cards, reports, immunizations, daily attendance logs, volunteer/visitor log, student sign-out log, etc.).
- Assume the role of lead person in the office in the absence of the Front Office Coordinator.
- Collaborated with team members to ensure smooth office operations.
PATIENT SAFETY ASSOCIATE
Metropolitan Healthcare Services
Fairfax
04.2023 - 10.2023
- Responded to emergency situations and provided immediate assistance to patients and staff.
- Communicated safety concerns effectively with medical personnel and management.
- Performed basic patient monitoring under the supervision of assigned RN.
- Observed patient's activity and behavior while communicating on a regular basis to the nurse in charge or technicians.
- Assisted with bathing, linen changes and repositioning, as directed by the nurse in charge.
DIRECT SUPPORT PROFESSIONAL
MT&G Enterprise
Washington
04.2020 - 12.2020
- Provided personalized care and support to individuals with developmental disabilities in a residential setting.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and medication management.
- Implemented behavior intervention strategies to address challenging behaviors and promote positive outcomes.
- Maintained a safe and supportive environment for clients, promoting their independence and well-being.
- Documented client progress and behavior in accordance with agency protocols and individual care plans.
Education
HEALTH SERVICE MANAGEMENT -
University of Maryland Global Campus
Adelphi, Maryland 02-2025
High School Diploma -
The Washington Metropolitan High School
Washington, DC06.2014
Skills
- Classroom management
- Patient care
- Great problem-solving skills
- Administrative support
- Exemplary time management skills
- Customer service driven
- Team collaboration
- Medical terminology
- Patient safety
- Charting and documentation
Timeline
SPECIAL EDUCATION INSTRUCTIONAL ASSISTANT
BASIS DC Public Charter School
03.2025 - Current
FRONT OFFICE ASSISTANT
BASIS DC Public Charter School
10.2023 - 03.2025
PATIENT SAFETY ASSOCIATE
Metropolitan Healthcare Services
04.2023 - 10.2023
DIRECT SUPPORT PROFESSIONAL
MT&G Enterprise
04.2020 - 12.2020
HEALTH SERVICE MANAGEMENT -
University of Maryland Global Campus
High School Diploma -
The Washington Metropolitan High School
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