Shavon Alleyne
Henderson
Summary
Dynamic and detail-oriented professional with over 10 years experience in public relations . Proven expertise in security risk assessment and exceptional customer service. Recognized for enhancing operational efficiency and resolving conflicts effectively. Committed to fostering positive relationships and ensuring safety in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
05.2019 - Current
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported on aircraft.
- Provide excellent customer service while interacting with the public, giving directions, and responding to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Customer Service Associate
Marshall Retail Group
10.2015 - 04.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Administrative Support Team Associate
Macys Logistics
07.2012 - 09.2015
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
Associate of Arts -
Pittsburgh Technical Institute
PA06-2014
High School Diploma -
Hedgesville Senior Highschool
Hedgesville, WV05-2011
Skills
- Customer Service
- Security risk assessment
- Problem Solving & Conflict Resolution
- Team collaboration
Timeline
Transportation Security Officer
Department of Homeland Security
05.2019 - Current
Customer Service Associate
Marshall Retail Group
10.2015 - 04.2019
Administrative Support Team Associate
Macys Logistics
07.2012 - 09.2015
Associate of Arts -
Pittsburgh Technical Institute
High School Diploma -
Hedgesville Senior Highschool
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