Shavona Allen
Winter Haven
Summary
Dedicated professional with strong guest relations skills. Experienced in enhancing dining experiences through effective communication and service adaptability. Dynamic restaurant hostess with proven abilities in multitasking and team collaboration. Committed to ensuring a seamless dining experience by expertly managing guest needs and enhancing table turnover during peak hours.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Denny's
Orlando
02.2026 - 05.2026
- Welcomed guests upon arrival and escorted them to their tables.
- Provided menus and informed guests of daily specials.
- Assisted servers by communicating guest needs and special requests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Resolved guest inquiries and minor complaints to enhance dining experience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining flow to maximize seating efficiency during peak hours.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Partnered with team members to streamline restaurant operations.
- Received incoming calls, greeted callers warmly, and provided detailed information about menu items.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Clerk/Typist
Osceola County School Board Department of Transpor
Kissimmee
07.2022 - 02.2026
- Typed various documents using Microsoft Word, ensuring proper formatting and accuracy.
- Performed clerical tasks while maintaining accurate records for efficient information retrieval.
- Utilized office software to create and update various departmental documents.
- Organized files and maintained confidentiality of sensitive information.
- Maintained accurate records of student bus routes and schedules.
- Processed transportation requests for students and staff efficiently.
- Coordinated communication between parents and transportation personnel to ensure timely updates and address concerns.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Answered telephone inquiries, providing general information to the public and staff.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Operated copy machines and fax machines to produce duplicates of documents.
- Typed data from rough drafts and notes to create final copies of materials.
- Typed final documents based on rough drafts and dictation for clarity and presentation.
- Scanned documents into digital format for storage in computer systems.
- Entered data into spreadsheets and databases accurately and efficiently.
- Reviewed documents before submission to ensure accuracy of content.
- Reviewed files and other documents to obtain information to respond to requests.
- Filed completed documents on computer systems for secure storage and easy retrieval.
- Printed hard copies of documents for effective distribution and archival.
- Compiled information from various sources for statistical analysis.
- Maintained an accurate inventory of supplies in the office.
- Ensured compliance with safety regulations in transportation operations.
- Delivered customer service by promptly responding to inquiries via phone and email, enhancing satisfaction.
- Analyzed typewritten and printed materials for mistakes, correcting before disseminating.
- Verified proper font size, alignment and styles on various forms of documents.
- Revised documents to improve information accuracy, diction and formatting.
- Formatted digital documents by adjusting font size, indentation, and spacing for readability.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
- Complied with security policies and kept information confidential.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Formatted digital documents by adjusting font size, indentation, and spacing for readability.
Cashier
Dollar Tree
Kissimmee
04.2021 - 07.2022
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and gift card payments accurately.
- Greeted customers and addressed inquiries about products and services to enhance shopping experience.
- Provided exceptional customer service through active listening and engagement to foster positive interactions.
- Responded to customer inquiries and shared information about products and services.
- Followed company policies for returns and exchanges consistently.
- Trained new cashiers on register operations and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized checkout area for smooth operations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Stocked shelves and ensured products were displayed neatly for customers.
- Stocked shelves with merchandise to maintain product availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
Education
Certificate - Clerical And Receptionist
South Dade Skill Center
Homestead, FL06-1996
High School Diploma -
American Senior High
Miami, FL06-1992
Associate of Arts - Middle School Education
Miami Dade College
Miami, FLSkills
- Guest relations
- Table management
- Reservation system
- Dining coordination
- Waitlist management
- Seating rotation
- Dining area oversight
- Menu knowledge
- Customer service
- Handling complaints
- Take-out service
- Cash handling
- Payment processing
- Table bussing
- Supply restocking
- Service adaptability
- High-volume dining
- Greeting guests
- Communication skills
- Team collaboration
- Multitasking skills
- Friendly demeanor
- Multi-line telephones
- Waitlist management
Timeline
Restaurant Hostess
Denny's
02.2026 - 05.2026
Clerk/Typist
Osceola County School Board Department of Transpor
07.2022 - 02.2026
Cashier
Dollar Tree
04.2021 - 07.2022
Certificate - Clerical And Receptionist
South Dade Skill Center
High School Diploma -
American Senior High
Associate of Arts - Middle School Education
Miami Dade College