Shavonda Grant

Work History

Meadow Lake Senior Living

06.2021 - 09.2024

Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Worked with manager and supervisor to plan and coordinate production schedules.
Maintained patient records systems by archiving, scanning and indexing important documents and files.
Updated patient records with new information to keep data current and accurate.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Supported medical staff by providing organized and accurate medical records.

Providence Park

10.2019 - 06.2021

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

At Home Healthcare Tyler

03.2011 - 05.2019

Assisted with daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Total Care

09.2017 - 09.2018

Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Reduced errors in patient data entry with thorough verification processes and attention to detail.
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Suddenlink

07.2007 - 02.2010

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Identified and resolved discrepancies and errors in customer accounts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.