Shavonda Leslie

Shavonda Leslie Greenville, MS • 6628222596 • shavonda00@icloud.com
Summary Skills

Friendly, dependable, and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Dedicated to providing excellent customer service, resolving customer concerns, and creating positive customer experiences. Able to work in a fast-paced environment, manage multiple tasks, and work effectively as part of a team.

• Customer Service and Customer Support
• Verbal and Written Communication
• Problem-Solving and Conflict Resolution
• Handling Customer Complaints
• Active Listening and Patience
• Data Entry and Record Keeping
• Cash Handling and Payment Processing
• Phone and Email Etiquette
• Time Management and Organization
• Teamwork and Attention to Detail

Work Experience

BellSouth - 411 Operator - Greenville, MS

August 2000 - December 2007

• Assisted customers with questions, concerns, and service requests in a professional and friendly manner.
• Resolved customer issues with a positive attitude, ensuring satisfaction and fostering a welcoming environment.
• Answered phone calls, responded to inquiries, and provided accurate information.
• Updated customer records and ensured accuracy.
• Worked with team members to improve customer satisfaction and service quality.
• Managed multiple responsibilities while maintaining accuracy and professionalism.
• Provided helpful and respectful service to customers and coworkers.
• Communicated effectively with team members and supervisors.
• Demonstrated reliability, adaptability, and a willingness to learn new skills.

Payless Shoe Source - Assistant Store Manager - Greenville, MS

December 2007 - May 2012

• Helped open and close the store, manage cash handling, and maintain daily operational tasks.
• Supervised, trained, and coached sales associates and cashiers to enhance customer service skills and boost sales performance.
• Unload freight trucks, restock the sales floor, process shipments, and organize visual displays.
• Handle customer inquiries, resolve complaints, and build repeat customer relationships.
• Drive store performance metrics, enforce sales targets, and track daily goals.

Econo Lodge Hotel - Customer Service Relations - Greenville, MS

May 2010 - December 2015

• Greet arriving guests warmly, verify identification and payment methods, issue room keys, and process departures and billing.
• Take and modify room bookings via phone, email, or online systems, and answer questions about hotel policies, rates, and amenities.
• Address guest complaints and special requests, troubleshooting issues and coordinating timely solutions with housekeeping or maintenance.
• Process cash, credit card, and debit transactions, balance shift cash drawers, answer switchboard calls, and maintain accurate logs and reports.
• Provide directions and recommendations for local dining, attractions, and transportation.

Education

High School Diploma - TL Weston High School - Greenville, MS - 2000

Associate of Applied Science Degree - Coahoma Community College - Clarksdale, MS - 2009

Associate of Arts Degree - Holmes Community College - Goodman, MS - 2018

Additional Qualifications

• Willingness to learn new systems and procedures.
• Professional, dependable, and committed to customer satisfaction.
• Able to adapt to changing priorities and work environments.
• Available for full-time, part-time, or flexible shifts.
• Resolved customer inquiries about billing, service activation, and account changes with accurate, courteous support.