Shavoni Williams
Jacksonville
Summary
Dynamic Customer Service Specialist with proven expertise at Freedom Mortgage Corporation, adept at resolving complex inquiries and enhancing customer satisfaction through effective communication and problem resolution. Skilled in de-escalation techniques and active listening, I consistently managed high call volumes while maintaining professionalism, contributing to improved service delivery and customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Freedom Mortgage Corporation
Jacksonville, FL
08.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- assisted borrowers who were behind on payments by discussing options available to bring them current.
- followed collections procedures and offered assistance to prevent homes from going into foreclosure.
KITCHEN HELPER
Panda Express
Jacksonville, FL
12.2022 - 11.2023
- Supported cooking staff by organizing ingredients and supplies for efficient workflow.
- Collaborated with team members to meet daily production goals during peak hours.
- Contributed to inventory management by monitoring stock levels and reporting shortages.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
Cook
Mcdonalds, PDI FOODS
Jacksonville, FL
01.2020 - 11.2022
- Prepared and cooked menu items according to standardized recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Operated kitchen equipment, including grills, fryers, and ovens, following safety protocols.
- Collaborated with team members to enhance food preparation efficiency during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
High School Diploma -
ROBERT E LEE
Jacksonville, FL05-2022
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Problem resolution
- Complaint resolution
- De-escalation techniques
- Active listening
- Critical thinking
- Dispute resolution
Timeline
Customer Service Specialist
Freedom Mortgage Corporation
08.2024 - Current
KITCHEN HELPER
Panda Express
12.2022 - 11.2023
Cook
Mcdonalds, PDI FOODS
01.2020 - 11.2022
High School Diploma -
ROBERT E LEE