Shavonn Kawaauhau-Street
Las Vegas,NV
Summary
Customer-oriented manager with 16 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Staff Manager (Merchandising)
Costco Wholesale Corp
Las Vegas, NV, NV
10.2024 - Current
- Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
- Resolved conflicts between team members in a timely manner, utilizing problem-solving techniques.
- Created an open communication system between management and staff members.
- Supervised staff performing daily activities.
Staff Manager (Front End)
Costco
Las Vegas, NV
06.2023 - 10.2024
- Developed and implemented staff training programs to improve job performance.
- Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
- Conducted regular performance reviews with employees to ensure goals were being met.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Resolved conflicts between team members in a timely manner, utilizing problem-solving techniques.
- Provided guidance, support, and mentorship to new hires.
- Created an open communication system between management and staff members.
- Interviewed, hired and trained new employees.
- Motivated team members to consistently achieve or exceed performance expectations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Service Deli Manager
Costco
Las Vegas, NV
11.2022 - 06.2023
- Supervised staff in preparing entrees for members to purchase. Manage to keep productivity consistent while keeping D and D low and an improvement on sales. Adapt quickly to new changes and changing employees situations. Member service is my personal goal daily while training my staff on how to improve with each unique experience.
- Clean and inspected food preparation areas for safe and sanitary food-handling practices.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Revamped and self motivated kitchen staff to be highly efficient and produce consistent quality.
- Managed team of 14 employees in the deli doing more than $100,00 in business each week.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of employees.
Staff Manager (Front End)
Costco
Las Vegas, NV
06.2020 - 11.2022
- Managed member complaints and rectified issues to complete satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and determined areas in need of improvement.
- Interviewed, hired and trained new employees.
- Supervised staff performing daily activities.
- Implemented and enforced policies and procedures.
- Coach employees and oversee staff activity.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Motivated team members to consistently achieve or exceed performance expectations.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Involved in multiple warehouse inventories from start to finish.
- Implemented and enforced policies and procedures by coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems with upper management.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Service Deli Manager
Costco
Las Vegas, NV
07.2017 - 06.2020
- Maximized member satisfaction by training employees well and implementing strong member service standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Completed multiple inventories every period. With accuracy and integrity.
- Managed team of 15 plus employees in high-volume deli doing more than $100,00 in business each week.
- Safe and Sanitary food-handling practices.
- Reduced D and D by overseeing production log, and popularity of items. Having the right product at the right time available for members.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of all employees.
Assistant Front End Manager
Costco
Las Vegas, NV
07.2016 - 07.2017
- Managed member complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures.
- Welcomed large volume of members and improved overall customer service.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
Bakery Manager
Costco
Las Vegas, NV
07.2014 - 07.2016
- Checked freshness of all bakery goods and products within the bakery.
- Prepared and reviewed reports, sales, DandD, top items, and creating a cheat sheet.
- Minimized cross contamination and infection risks by consistently following safe food handling procedures.
- Reduced food waste by overseeing and planning ingredients, anticipated members and popularity of items.
- Monitored cooking completion times for efficient use of ovens and other equipment.
Food Court Manager
Costco
Las Vegas, NV
03.2010 - 07.2014
- Communicated well and used strong interpersonal skills to establish positive relationships with members and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, member service, product education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, and food quality.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2001
Some College (No Degree) - Nursing
UNLV
Las Vegas, NVSkills
- Team Management
- Good Work Ethic
- Active Listening
- Organizational Skills
- Training & Development
- Critical Thinking
- Flexible Schedule
- Supervision & Leadership
- Team Building
Timeline
Staff Manager (Merchandising)
Costco Wholesale Corp
10.2024 - Current
Staff Manager (Front End)
Costco
06.2023 - 10.2024
Service Deli Manager
Costco
11.2022 - 06.2023
Staff Manager (Front End)
Costco
06.2020 - 11.2022
Service Deli Manager
Costco
07.2017 - 06.2020
Assistant Front End Manager
Costco
07.2016 - 07.2017
Bakery Manager
Costco
07.2014 - 07.2016
Food Court Manager
Costco
03.2010 - 07.2014
High School Diploma -
Palo Verde High School
Some College (No Degree) - Nursing
UNLV