ShaVonna Alford
Lincoln,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Certified Nursing Assistant
Bellevue Nebraska Medical
Bellevue, NE
08.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in a hospital facility and delivered high-quality support to meet needs.
Certified Med Technician
Bailey Pointe at Van Dorn
Lincoln, NE
05.2024 - 01.2026
- Administer passing medications, charting narcs, scanning medication into the system and storing away medications in the residents rooms or cart.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
CNA/CMA
Hillcrest Millard
Omaha, NE
01.2023 - 07.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Administer passing medications, charting narcs, scanning medication into the system and storing away medications in the residents rooms or cart.
Chargeback Analyst
I2c Inc
Omaha, NE
03.2022 - 02.2023
- Investigated disputed credit or debit card transactions.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Identified fraud and reported suspected cases to appropriate contact.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Communicate via email, physical mail and fax.
CNA/CMA
Hillcrest Millard
Omaha, NE
12.2020 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Administer passing medications, charting narcs, scanning medication into the system and storing away medications in the residents rooms or cart.
Customer Service Associate
Hayneedle/Walmart eCommerce
Omaha, NE
04.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs. Responding proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Housekeeping Attendant
Sheraton Hotel
Omaha, NE
07.2017 - 04.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engage with guests on room requirements and amenities to promote overall satisfaction.
- Removed bedsheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slide beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Keep building entryway glass clean and polished for professional presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Provided laundering services for guests by washing, drying and hanging laundry.
Data Entry
Convergys Corporation
Omaha, NE
02.2017 - 06.2017
- Sorted documents and maintained an organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in a database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
Sales Associate
Convergys Corporation
Omaha, NE
06.2016 - 02.2017
- Organized racks, and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintaining customer satisfaction with quick and professional handling of product returns.
Sales Associate & Sup Queue
Sitel
Omaha, NE
09.2013 - 12.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
Education
Diploma -
Burke High School
Omaha, NE05-2008
Skills
- Proactive and Self Motivated
- Business Operations
- Complex Problem Resolution
- Data Entry and 10-Key
- Customer Relation
- System Information
- Sales Transaction
- Team Player
- Dependable
- Quick Learner
- Reliable
- Medication Administration
- Residents Care
Certification
- CPhT - Certified Pharmacy Technician
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Timeline
Certified Med Technician
Bailey Pointe at Van Dorn
05.2024 - 01.2026
Certified Nursing Assistant
Bellevue Nebraska Medical
08.2023 - Current
CNA/CMA
Hillcrest Millard
01.2023 - 07.2023
Chargeback Analyst
I2c Inc
03.2022 - 02.2023
CNA/CMA
Hillcrest Millard
12.2020 - 11.2022
Customer Service Associate
Hayneedle/Walmart eCommerce
04.2018 - 12.2020
Housekeeping Attendant
Sheraton Hotel
07.2017 - 04.2018
Data Entry
Convergys Corporation
02.2017 - 06.2017
Sales Associate
Convergys Corporation
06.2016 - 02.2017
Sales Associate & Sup Queue
Sitel
09.2013 - 12.2015
Diploma -
Burke High School