Overview
Work History
Education
Skills
Timeline
Generic
SHAVONNA FOUNTAIN

SHAVONNA FOUNTAIN

Monroe,LA

Overview

15
15
years of professional experience

Work History

Customer Service Manager

LIGHTNING FINANCIAL SOLUTIONS
08.2020 - 12.2024
  • Consulted with businesses to supply accurate product and service information.
  • Maintained current knowledge of evolving changes in marketplace.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume.

RIDESHARE DRIVER

Lyft
10.2021 - 10.2024
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Adhered to all safety regulations and traffic laws while driving.
  • Drove VIPs to corporate events and meetings.

Remodel Associate/Stocker

Walmart
01.2024 - 07.2024
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Maintained store assets with effective loss prevention strategies.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Security Installation Technician

Safe Haven ADT Security
04.2022 - 02.2023
  • Educated customers on proper ways to use security systems after completing tests and repairs.
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Educated customers on effective use of security systems.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Demonstrated features and functionality of alarm systems to customers.

Retail Sales Consultant

AT&T Mobility
08.2019 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

92G Culinary Specialist

Army National Guard LA
07.2009 - 11.2017
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Executed new builds for cafes and micro kitchens in partnership with design and construction team.
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.

Education

Office Medical Assistant

Unitech Training Academy
West Monroe
11-2018

High School Diploma -

Richwood High School
Monroe, LA
05-2009

Skills

  • Complaint resolution
  • Training and mentoring
  • Metric tracking
  • Staffing coordination
  • Team building and leadership
  • Decision-making
  • Employee scheduling
  • MS office
  • Cash handling

Timeline

Remodel Associate/Stocker

Walmart
01.2024 - 07.2024

Security Installation Technician

Safe Haven ADT Security
04.2022 - 02.2023

RIDESHARE DRIVER

Lyft
10.2021 - 10.2024

Customer Service Manager

LIGHTNING FINANCIAL SOLUTIONS
08.2020 - 12.2024

Retail Sales Consultant

AT&T Mobility
08.2019 - 11.2021

92G Culinary Specialist

Army National Guard LA
07.2009 - 11.2017

Office Medical Assistant

Unitech Training Academy

High School Diploma -

Richwood High School

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