SHAVONNA FOUNTAIN
Monroe,LA
Overview
15
15
years of professional experience
Work History
Customer Service Manager
LIGHTNING FINANCIAL SOLUTIONS
08.2020 - 12.2024
- Consulted with businesses to supply accurate product and service information.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
RIDESHARE DRIVER
Lyft
10.2021 - 10.2024
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Drove VIPs to corporate events and meetings.
Remodel Associate/Stocker
Walmart
01.2024 - 07.2024
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Security Installation Technician
Safe Haven ADT Security
04.2022 - 02.2023
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on effective use of security systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Demonstrated features and functionality of alarm systems to customers.
Retail Sales Consultant
AT&T Mobility
08.2019 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
92G Culinary Specialist
Army National Guard LA
07.2009 - 11.2017
- Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Executed new builds for cafes and micro kitchens in partnership with design and construction team.
- Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
Education
Office Medical Assistant
Unitech Training Academy
West Monroe11-2018
High School Diploma -
Richwood High School
Monroe, LA05-2009
Skills
- Complaint resolution
- Training and mentoring
- Metric tracking
- Staffing coordination
- Team building and leadership
- Decision-making
- Employee scheduling
- MS office
- Cash handling
Timeline
Remodel Associate/Stocker
Walmart
01.2024 - 07.2024
Security Installation Technician
Safe Haven ADT Security
04.2022 - 02.2023
RIDESHARE DRIVER
Lyft
10.2021 - 10.2024
Customer Service Manager
LIGHTNING FINANCIAL SOLUTIONS
08.2020 - 12.2024
Retail Sales Consultant
AT&T Mobility
08.2019 - 11.2021
92G Culinary Specialist
Army National Guard LA
07.2009 - 11.2017
Office Medical Assistant
Unitech Training Academy
High School Diploma -
Richwood High School