SHAVONNA JONES
Jackson,TN
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Cosmetologist
VONNA J
JACKSON, TN
01.2021 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
Receptionist
EMPIRE BEAUTY SCHOOL
Jackson, TN
06.2018 - 03.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Sales Associate
SEARS
Jackson, TN
07.2016 - 03.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
BOLIVAR CENTRAL HIGH SCHOOL
Bolivar, TN05-2022
COSMETOLOGY -
Empire Beauty School
Jackson, TN06-2018
Skills
- Social skills
- Salon Management
- Relationship building and management
- Client consultation
- Payment processing expertise
- Call Management
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- In-store support
- Technical Support
- Report Generation
Timeline
Cosmetologist
VONNA J
01.2021 - Current
Receptionist
EMPIRE BEAUTY SCHOOL
06.2018 - 03.2020
Sales Associate
SEARS
07.2016 - 03.2018
High School Diploma -
BOLIVAR CENTRAL HIGH SCHOOL
COSMETOLOGY -
Empire Beauty School
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