Summary
Overview
Work History
Education
Skills
I like to go to the gym and hiking
Software
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Shavonne Begaye

Customer Service Associate
Phoenix,AZ
Shavonne Begaye

Summary

Adept at calendar management and preventive maintenance, I significantly enhanced operational efficiency at New Dimensions in Recovery. My exceptional organization and appointment coordination skills, coupled with a proactive approach, led to a marked improvement in household management and client satisfaction. I excel in streamlining processes and fostering a secure, well-organized environment. A highly organized professional with comprehensive background in household management, ready to deliver exceptional service in new role. Known for ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility and reliability.

Overview

28
years of professional experience

Work History

ManpowerGroup @Hello Fresh

Kitchen Staff Member
10.2024 - 03.2025

Job overview

  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Followed food safety practices and sanitation guidelines.

New Dimensions in Recovery 602 682 7425

House Manager
09.2024 - 03.2025

Job overview

  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
  • Streamlined communication within household, introducing efficient internal messaging system.
  • Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
  • Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
  • Increased operational efficiency by automating routine administrative tasks.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.

Aramark

Executive Purchasing Assistant
12.2002 - 10.2007

Job overview

  • Handled confidential and sensitive information with discretion and tact.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Took notes and dictation at meetings.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Created and managed office systems to efficiently deal with documentation.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Aramark

Warehouse Manager
12.2002 - 10.2007

Job overview

  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

Southwest Iron Works

Office Manager
04.2000 - 11.2002

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

Southwest Iron Works

Accounting Receivables Clerk
11.1999 - 11.2002

Job overview

  • Maintained accounting records utilizing in-house and client systems.
  • Managed accounts payable and receivables and payroll.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Inspected account books and recorded transactions.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

LGC Hospitality - Catholic Charities @ MANA HOUSE

Front of House Staff Member
04.2025 - Current

Job overview

  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.

Self Employed

Jewelry Designer
12.2010 - Current

Job overview

  • Enhanced jewelry designs by incorporating innovative materials and techniques.
  • Communicated effectively with clients to understand their needs and preferences for customized pieces.
  • Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
  • Assessed pieces to evaluate quality and accuracy according to design.
  • Modified designs to meet client demands.
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
  • Participated in industry trade shows, showcasing new designs and expanding brand visibility.
  • Fabricated pieces by hand and using specialized equipment.
  • Selected and acquired metals and gems for designs.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
  • Estimated repair costs based on expected labor and materials requirements.
  • Evaluated cut, color and clarity to assign grades to stones.
  • Sized, selected and cut individual gemstones to fit new and existing pieces.

USA Staffing 480 747 2131

POS Cashier
06.2024 - 11.2025

Job overview

  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Increased sales through suggestive selling techniques and product knowledge sharing.
  • Streamlined checkout process for improved customer experience and reduced wait times.
  • Provided exceptional customer service by greeting patrons warmly, answering questions, and providing recommendations as needed.
  • Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
  • Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
  • Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Canine Country Club

Kennel Worker
06.2024 - 09.2024

Job overview

  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Promoted good hygiene in animals by seeing to grooming needs.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

Baymont By Wyndham

Housekeeping Room Attendant
05.2020 - 07.2022

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.

Arizona Department of Corrections

Warehouse Forklift Operator
09.2020 - 04.2022

Job overview

  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
  • Manually counted Number of picked and packaged orders for any loss.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

All State Medical Transport

Transport Driver
07.2016 - 01.2020

Job overview

  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.
  • Updated daily logs and customer paperwork with relevant details.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
  • Improved on-time delivery rates by efficiently planning and scheduling transport routes.
  • Built strong relationships with clients by providing transparent communication regarding shipment statuses or issues encountered en route.
  • Kept accurate records of delivery data related to weight, time and destination.
  • Enhanced route scheduling, reducing overall delivery times and increasing customer satisfaction.
  • Strengthened client relationships through consistent performance and proactive problem resolution.

Little Ceasars Enterprises

Counter Service Pizza Maker
01.2015 - 07.2016

Job overview

  • Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
  • Took and processed over customer orders.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Wal-Mart Supercenter

Overnight Stocker
05.2007 - 11.2009

Job overview

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.

Elements Massage

Massage Therapist
02.2001 - 08.2002

Job overview

  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Sam Town Casino

Waitress
11.1999 - 08.2001

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Nevada Carrer Institute / Massage Therapy

Student
11.1998 - 08.1999

Job overview

  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Completed rigorous readings as directed to support unit learning goals.
  • Increased student participation by incorporating group activities and peer feedback sessions.
  • Improved student engagement with interactive learning techniques.

Las Vegas Floral Wholesale

Floral Assistant
04.1998 - 10.1998

Job overview

  • Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
  • Increased repeat clientele through exceptional customer service skills and attention to detail.
  • Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Researched latest design trends, colors, and vendor products for use in new pieces.

Bealls Outlet

Clerical Support Associate
10.1997 - 04.1998

Job overview

  • Responded to inquiries from callers seeking information.
  • Received, sorted, and distributed incoming mail.
  • Boosted customer satisfaction with timely responses to inquiries and efficient problem resolution.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

Chaparral High
Las Vegas, NV

High School Diploma

Skills

  • Calendar Management
  • Preventive Maintenance
  • Exceptional organization
  • Appointment Coordination

I like to go to the gym and hiking

i will always find time for my self care in the gym and or hiking on an early beautiful morning, to watch the sunrise is the best time to start a beautiful day. 

Software

Word

Excel

Quickbooks

Outlook

Availability
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option401k matchPaid sick leavePersonal development programsTeam Building / Company Retreats4-day work week

Interests

Want to learn to play the guitar

Timeline

Front of House Staff Member

LGC Hospitality - Catholic Charities @ MANA HOUSE
04.2025 - Current

Kitchen Staff Member

ManpowerGroup @Hello Fresh
10.2024 - 03.2025

House Manager

New Dimensions in Recovery 602 682 7425
09.2024 - 03.2025

POS Cashier

USA Staffing 480 747 2131
06.2024 - 11.2025

Kennel Worker

Canine Country Club
06.2024 - 09.2024

Warehouse Forklift Operator

Arizona Department of Corrections
09.2020 - 04.2022

Housekeeping Room Attendant

Baymont By Wyndham
05.2020 - 07.2022

Transport Driver

All State Medical Transport
07.2016 - 01.2020

Counter Service Pizza Maker

Little Ceasars Enterprises
01.2015 - 07.2016

Jewelry Designer

Self Employed
12.2010 - Current

Overnight Stocker

Wal-Mart Supercenter
05.2007 - 11.2009

Executive Purchasing Assistant

Aramark
12.2002 - 10.2007

Warehouse Manager

Aramark
12.2002 - 10.2007

Massage Therapist

Elements Massage
02.2001 - 08.2002

Office Manager

Southwest Iron Works
04.2000 - 11.2002

Accounting Receivables Clerk

Southwest Iron Works
11.1999 - 11.2002

Waitress

Sam Town Casino
11.1999 - 08.2001

Student

Nevada Carrer Institute / Massage Therapy
11.1998 - 08.1999

Floral Assistant

Las Vegas Floral Wholesale
04.1998 - 10.1998

Clerical Support Associate

Bealls Outlet
10.1997 - 04.1998

Chaparral High

High School Diploma

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Shavonne BegayeCustomer Service Associate