Summary
Overview
Work History
Education
Skills
Timeline
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Shavonne Braden

Katy,TX

Summary

Seasoned banking professional with a proven track record at Flagstar Bank, adept in loan processing and administration, and excelling in customer relationship management. Demonstrated leadership in streamlining operations and enhancing compliance, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in ACH & Wire Transfer, with a strong focus on regulatory adherence and team collaboration.

Overview

13
13
years of professional experience

Work History

Senior Commercial Processing Specialist

Flagstar Bank
Troy, MI
02.2019 - 02.2025
  • Review approval memos, monitor work queues, and prepare pre-close checklists, ensuring seamless coordination with stakeholders to meet deadlines.
  • Collaborate with closers, relationship managers, portfolio managers, branch managers, and vendors to process new, renewal, modifications, and extension loan requests.
  • Resolve internal loan processing issues efficiently, contributing to timely decision-making and loan approvals.
  • Ensure strict adherence to federal, state, and local regulations, while maintaining Flagstar's internal compliance policies and procedures.
  • Stay up to date with the changing of regulations, completing required compliance training, and proactively implementing updates as needed.

Payment Operations Specialist

Flagstar Bank
Troy, MI
10.2018 - 02.2019
  • Monitored wire systems, performed wire validations, and processed wire transfers, ensuring compliance with internal controls and regulatory requirements.
  • Validated ACH files, including chargebacks, origination, and fund transfers, ensuring accuracy, completeness, and timeliness of transactions.
  • Managed exposure limits for ACH originators, complied with daily monitoring reports, and ensured compliance with ACH rules and deadlines.
  • Performed end-of-day wire activities, resolved exception wires, and handled service message inquiries to ensure operational efficiency.

Relationship Banker

Flagstar Bank
Warren, MI
07.2017 - 10.2018
  • Consistently met and exceeded sales and referral goals by cultivating customer relationships, identifying financial needs, and recommending tailored products and solutions.
  • Collaborated with branch teams, financial consultants, and mortgage loan officers to address customers' mortgage and investment needs.
  • Ensured compliance with federal, state, and local regulations, as well as Flagstar's internal policies and procedures. Stayed up to date with industry regulations and compliance changes.
  • Assisted small business owners by offering guidance on separating business and personal finances, including facilitating the opening of business checking accounts.
  • Promoted to Payment Operations Specialist due to demonstrated performance and contribution to branch success.

Relationship Banker

Chemical Bank
Grosse Pointe Woods, MI
12.2016 - 07.2017
  • Delivered exceptional customer service while assisting clients in meeting their financial objectives through personalized solutions and financial products.
  • Collaborated with branch managers on sales calls to foster business growth and strengthen customer relationships.
  • Managed cash drawer and handled transaction processing as needed, ensuring accuracy and efficient customer service.
  • Assisted customers with loan closures, and provided necessary support throughout the loan process.
  • Adhered to regulatory, operational, and security policies and procedures to maintain the integrity of banking operations.

Assistant Banking Center Manager

Comerica Bank
Warren, MI
01.2016 - 11.2016
  • Supported the banking center manager by providing leadership and direction to staff, ensuring the achievement of sales targets, and maintaining high levels of customer service.
  • Assisted with HR functions, including maintaining employee records, and administering disciplinary actions as necessary to ensure team performance.
  • Ensured compliance with federal, state, and local regulations, as well as Comerica's internal policies and procedures, contributing to a secure banking environment.
  • Played a key role in implementing operational strategies that streamlined processes and enhanced customer satisfaction.

Senior Personal Banker

Citibank
Saint Clair Shores, MI
04.2012 - 01.2016
  • Provided personalized banking services by greeting customers and identifying their financial needs through targeted questioning.
  • Recommending appropriate banking products and services to meet customer needs and enhance satisfaction.
  • Collaborated with branch staff, including managers and tellers, to ensure smooth operations and alignment with branch goals.
  • Developed new business opportunities by visiting local businesses and cultivating relationships to generate leads and expand the bank's customer base.

Education

High School Diploma -

Murray Wright High School
Detroit, MI

Skills

  • Loan Processing and Administration
  • Customer Relationship Management
  • Leadership and Team Collaboration
  • Loan closures and transaction processing
  • ACH & Wire Transfer
  • Compliance and Regulatory Adherence
  • Data Analysis and Reporting

Timeline

Senior Commercial Processing Specialist

Flagstar Bank
02.2019 - 02.2025

Payment Operations Specialist

Flagstar Bank
10.2018 - 02.2019

Relationship Banker

Flagstar Bank
07.2017 - 10.2018

Relationship Banker

Chemical Bank
12.2016 - 07.2017

Assistant Banking Center Manager

Comerica Bank
01.2016 - 11.2016

Senior Personal Banker

Citibank
04.2012 - 01.2016

High School Diploma -

Murray Wright High School

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Shavonne Braden