Shavonne Burts
Alexandria,Virginia
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Expert in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
Work History
Custodial Maintenance Worker
Alexandria City Public Schools
Alexandria, VA
07.2022 - Current
- Upheld school safety standards through regular sanitization of high-touch surfaces in classrooms, restrooms, and common areas.
- Enhanced cleanliness and sanitation by consistently performing thorough cleaning of assigned areas.
- Performed minor maintenance repairs as needed, contributing to the longevity of facility equipment and furnishings.
- Contributed to a safer environment for staff and visitors by promptly addressing spills and hazards.
- Preserved outdoor appearances by sweeping walkways, removing debris from entrances, and maintaining landscaping elements as necessary.
- Maintained well-stocked supply closets, effectively managing inventory levels for essential cleaning products and tools.
- Facilitated event setups by arranging furniture according to specified layouts for various gatherings or meetings.
- Promoted a positive work atmosphere by assisting coworkers when needed and keeping open lines of communication with supervisors.
- Demonstrated attention to detail while dusting surfaces, vacuuming floors, and wiping down fixtures for an overall polished appearance.
- Completed tasks efficiently within allotted timeframes, ensuring minimal disruption to daily operations in the workplace.
- Collaborated with custodial team members to complete large-scale projects such as waxing floors or deep-cleaning carpets during breaks.
- Adhered to all safety protocols during chemical handling processes, wearing required personal protective equipment at all times while on duty.
- Participated in ongoing training opportunities to stay current with industry best practices and maintain proficiency in custodial techniques.
- Reduced cross-contamination risks with diligent use of appropriate cleaning chemicals and techniques.
- Responded quickly to emergency situations, such as water leaks or power outages, mitigating potential damage to property and ensuring occupant safety during incidents.
Meeting Manager
GCG Partners
Washington, DC
12.2012 - 08.2017
- Promoted conferences, conventions and trade show services by performing tasks such as meetings with professional and trade associations, and soliciting attendees to attend informal seminars.
- Created details timelines and budgets for events to meet all deadlines.
- Collected and distributed meeting materials ahead of all meetings.
- Monitored event activities in order to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that occurred.
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- Assisted with on-site registration of event participants.
Lead Catering Sales Coordinator
L’Enfant Plaza Hotel
Washington, DC
08.2006 - 10.2011
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Coordinated monthly in-house meetings and restaurant group bookings.
- Consulted with customers to determine requirements for events, meetings, conferences, and conventions.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Assisted clients with meeting logistics and last minute requests.
- Inspected event facilities to ensure they met or exceeded customer requirements.
- Accurately reviewed, created expense reports and approved payments.
- Organized office equipment maintenance, ensuring that the office was clean and that each staff member had the necessary supplies.
Education
Hospitality Management -
Prince George’s County Community College
Largo, MD12.2011
Timeline
Custodial Maintenance Worker
Alexandria City Public Schools
07.2022 - Current
Meeting Manager
GCG Partners
12.2012 - 08.2017
Lead Catering Sales Coordinator
L’Enfant Plaza Hotel
08.2006 - 10.2011
Hospitality Management -
Prince George’s County Community College