Shavonta Kelly
Houston,TX
Summary
Dedicated professional with extensive experience in patient care at Loving Arms Assisted Living, excelling in vital signs monitoring and client documentation. Proven ability to enhance patient independence while ensuring safety and comfort. Recognized for exceptional empathy and conflict resolution skills, contributing to improved patient satisfaction and loyalty. BLS certified and committed to maintaining high clinical standards.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Loving Arms Assisted Living
11.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Security Officer
USAPD
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Urgent.ly
04.2017 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Medical Assistant
The College of Health Care Professions
TX08-2025
High School Diploma -
North Shore Senior High School
Houston, TX06-2014
Skills
- Patient care
- Vital signs monitoring
- First aid and safety
- Recording vital signs
- Client documentation
- Documentation
- Wound care
- Medication administration
- Medical charting
- Clinical quality program standards
- BLS certified
- EHR
- Safety procedures
- Patient education
- Medical terminology and equipment
- Documentation and reporting
- Daily charting
- Certified in CPR/AED
- HIPAA compliance
- Appointment scheduling
- NAHP
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Home Health Aide
Loving Arms Assisted Living
11.2021 - Current
Security Officer
USAPD
05.2021 - Current
Customer Service Representative
Urgent.ly
04.2017 - 04.2023
No Degree - Medical Assistant
The College of Health Care Professions
High School Diploma -
North Shore Senior High School
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