Shavonte Drayton
Elizabeth City,NC
Summary
With 11+ years of experience in a fast-paced production environment, this highly motivated and hardworking individual excels in delivering excellent customer service and demonstrating exceptional leadership. Proven abilities in contributing to outstanding productions and fostering a positive work environment. Possesses excellent communication and time management skills, key to achieving success. Instrumental in training and developing new store owners and employees in Corporate Franchise offices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Cleaner
Surf or Sound Realty
06.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Sales Representative
Life Protect 247
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Overnight Stocker
Walmart
08.2022 - 03.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Customer Service Representative
Blue Cross NC
03.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
NPC International
11.2010 - 01.2020
- Comply with food safety procedures
- Work with management team to meet sales goals
- Manage food and labor cost
- Execute company policies and procedures
- Monitor food inventory levels
- Manage and maintain safe working conditions
- Manage crew members
- Interview and recommend crew members for hiring
- Provide proper training for crew members
- Maintain fast, accurate top-notch customer service to every guest that comes into our fast-food restaurant
Education
High school diploma -
Grimsley High School
Greensboro, NCSkills
- Training and Development
- Leadership Skills
- Communication Skills
- Customer service
- Store management
- Cash handling
- Interviewing
- Shift management
- Crew management
- Leadership
- Cooking
- Sales
- Assistant manager experience
- Cleaning
- Cash register
- Kitchen experience
Certification
- Food Safety Certification
- Driver's License, 12/01/29
Timeline
House Cleaner
Surf or Sound Realty
06.2024 - Current
Sales Representative
Life Protect 247
01.2023 - Current
Overnight Stocker
Walmart
08.2022 - 03.2024
Customer Service Representative
Blue Cross NC
03.2019 - 05.2022
Assistant Manager
NPC International
11.2010 - 01.2020
High school diploma -
Grimsley High School
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