Shavoriya Polk
Moorhead,MS
Summary
Dynamic and results-oriented professional with extensive experience at Blue Cross and Blue Shield, adept in customer service and data entry. Excelled in managing high-volume calls and patient care, demonstrating exceptional phone etiquette and empathy. Proven ability to maintain confidentiality and deliver positive outcomes, enhancing client and patient satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Work From Home Agent
Blue Cross and Blue Shield
07.2024 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Medical Administrative Assistant
Sunflower County Hospital
01.2024 - 07.2024
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
PCA
Lean On Me
01.2021 - 05.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
CNA
Sunflower County Hospital
05.2022 - 12.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certified Medical Administrative Assistant -
Mississippi Delta Community College
Moorhead, MS12.2024
Associate Of General Studies -
Mississippi Delta Community College
Moorhead, MS05.2024
CNA -
Mississippi Delta Community College
Moorhead, MS08.2022
High School Diploma -
Gentry High School
Indianola, MS05.2018
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Billing management
- Record preparation
- File maintenance
- Spreadsheet tracking
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Microsoft office
- Customer relations
- Data entry
Timeline
Work From Home Agent
Blue Cross and Blue Shield
07.2024 - Current
Medical Administrative Assistant
Sunflower County Hospital
01.2024 - 07.2024
CNA
Sunflower County Hospital
05.2022 - 12.2022
PCA
Lean On Me
01.2021 - 05.2024
Certified Medical Administrative Assistant -
Mississippi Delta Community College
Associate Of General Studies -
Mississippi Delta Community College
CNA -
Mississippi Delta Community College
High School Diploma -
Gentry High School
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