Shavyiona Worley
Customer Service
Manchester,TN
Work Preference
Summary
Customer service representative with expertise in issue resolution and team collaboration. Demonstrated ability to enhance customer satisfaction through active listening and effective communication. Proven track record of resolving customer inquiries efficiently and fostering positive relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nuvo Cx
Remote
04.2026 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer issues in a timely manner.
- Handled escalated issues, ensuring timely resolutions for customer satisfaction.
- Assisted customers with inquiries and resolving complaints promptly and professionally.
- Provided prompt responses to customer inquiries via phone.
- Documented customer interactions in the company's CRM system accurately.
- Educated customers on service policies, ensuring clear understanding of terms.
- Educated customers on service policies
- Resolved problems with knowledgeable and friendly service, fostering high customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customer service team and ensured adherence to company policies.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Served as primary point of contact for client interactions, facilitating effective communication.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Owner/Operator
Cleaning Business
Manchester
01.2015 - Current
- Oversaw daily operations of residential and commercial cleaning services, ensuring high service quality and customer satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Supervised a team of cleaners to ensure service quality and efficiency.
- Trained new employees on cleaning techniques and safety protocols.
- Executed targeted marketing strategies to increase client acquisition and retention.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Communicated with clients to address concerns and gather feedback.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Implemented inventory management for cleaning supplies and equipment.
- Reviewed financial performance weekly to maintain fiscal responsibility and inform business decisions.
- Developed business plan and budget to maximize profitability.
- Established pricing models that balanced competitiveness with profitability goals.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Negotiated contracts with clients for products or services rendered by the company.
Customer Service Representative
ContactUs
Remote
02.2025 - 04.2026
- Provided prompt responses to customer inquiries via phone and email.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer problems with knowledgeable and friendly service, contributing to high customer satisfaction.
- Collaborated with team members to resolve complex customer concerns efficiently.
- Educated customers on service policies, clarifying terms and ensuring informed decisions.
- Documented customer interactions in the company's CRM system accurately.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Participated in training sessions to enhance product knowledge and service skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed daily operational tasks to maintain workflow efficiency.
- Facilitated transportation arrangements for patients requiring non-emergency medical transport.
- Spoke with Hospitals to arrange NEMT trips and arrange transportation by calling NEMT carriers
Education
Associate of Science - Human Resources Management
Wiregrass Georgia Technical College
Valdosta, GA03-1999
Bachelor of Arts - Accounting And Finance
Indiana University, Bloomington
Bloomington, IN04-1992
Skills
- Customer service and support
- Client communication
- Issue resolution
- Product knowledge
- CRM management
- Policy compliance
- Performance tracking
- Team collaboration
- Problem solving
- Active listening
- Conflict resolution
- Conflict resolution
Certification
- Quickbook Pro
Timeline
Customer Service Representative
Nuvo Cx
04.2026 - Current
Customer Service Representative
ContactUs
02.2025 - 04.2026
Owner/Operator
Cleaning Business
01.2015 - Current
Associate of Science - Human Resources Management
Wiregrass Georgia Technical College
Bachelor of Arts - Accounting And Finance
Indiana University, Bloomington