Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shawana Ashley

Okay,OK

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level open position. Ready to help team achieve company goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
years of professional experience

Work History

Peak Medical Management

Referral Coordinator
01.2020 - 12.2022

Job overview

  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Followed up with clients and specialists to inquire about experience and collect reports.

Dr. Jenni Burkitt

Advanced Dental Assistant
01.2017 - 12.2019

Job overview

  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
  • Record treatment information in patient records
  • Expose dental diagnostic x-rays
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Clean teeth, using dental instruments
  • Establishing and Maintaining Interpersonal Relationships
  • Interacting With Computers
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Pediatric Dental Group

Dental Assistant
07.2010 - 11.2016

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

HSBC Bank

Credit Card Collection Agent
03.2003 - 08.2008

Job overview

  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Trained new team members on scripts, company services and collection strategies.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Entered client details and notes into system for interdepartmental access and review.

Education

Community Care College
Tulsa, OK

Licensed Dental Assistant from Dentistry
05.2010

University Overview

Fontbonne University
St. Louis, MO

Bachelor of Arts from COMMUNICATION, JOURNALISM, PROGRAMS
05.2002

University Overview

Skills

  • Computer Proficiency, Excel, MS software
  • MS Office Expertise
  • Multi-Line Phone Proficiency
  • Computerized Maintenance Management Systems
  • Data Integrity
  • Detailed Meeting Minutes
  • Administrative Duties
  • Database Management

Accomplishments

Accomplishments
  • Advanced Dental Assistant
  • Pediatric Dental Group
  • Tulsa, OK
  • July 2010-November 2016
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
  • Expose dental diagnostic x-rays
  • Clean teeth, using dental instruments
  • Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands
  • Apply protective coating of fluoride to teeth
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Analyzing Data or Information
  • Training and Teaching Others
  • Repairing and Maintaining Mechanical Equipment
  • Experience with: Air/water syringes, Amalgamators, Bitewing film holders
  • Dental chairs, Dental laser systems, Dental x ray film processors, Dental x ray machines, Gingival retraction cords, Henry Schein Dentrix software
  • High-velocity evacuators, Intraoral x ray equipment, Light curing units
  • Orthodontic separators, Panoramic x ray equipment, Rubber dams

Timeline

Referral Coordinator
Peak Medical Management
01.2020 - 12.2022
Advanced Dental Assistant
Dr. Jenni Burkitt
01.2017 - 12.2019
Dental Assistant
Pediatric Dental Group
07.2010 - 11.2016
Credit Card Collection Agent
HSBC Bank
03.2003 - 08.2008
Community Care College
Licensed Dental Assistant from Dentistry
Fontbonne University
Bachelor of Arts from COMMUNICATION, JOURNALISM, PROGRAMS

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Shawana Ashley