Shawana Jerrols-Senegal
Houston,United States
Summary
Dedicated Pharmacy Technician with a progressive 23 years of experience in assisting Pharmacists and patients in high volume pharmacies. Continuously teaching and developing technicians in order to establish expectations and ensure team success. Performing multiple duties under the direct supervision of Pharmacists required for the operation of the pharmacy and providing services to patients. Using the pharmacy systems to quickly correct mistakes and resolve issues to create a pleasant and seamless patient experience. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Clinical Pharmacy Technician
Centerwell Pharmacy
Cincinnati, OH
07.2025 - Current
- Processed prescription orders accurately, adhering to regulatory guidelines and best practices.
- Proactively helping patients understand the status of their prescription
- Help the Pharmacist streamline calls by providing detail information of reships, returns or quantity shorts
- Utilized pharmacy software to streamline prescription processing, increasing efficiency
- Provided support during on-call shifts to address urgent medication inquiries.
- Assist with Pill Identification
- Participated in quality improvement initiatives to enhance the overall pharmacy service quality.
- Maintained confidentiality of patient information and adhered to data privacy regulations at all times.
- Managed and resolved medication-related issues, collaborating with healthcare providers as needed.
- Streamlined prescription processing workflows, resulting in reduction in turnaround time and increased customer satisfaction.
Senior Pharmacy Technician
AFA PHARMACY
8821 South Sam Houston Parkway West
09.2021 - Current
- Working closely with AFA's current Learning and Development department to master the onboarding process.
- Developing on job training for pharmacy systems for all pharmacy staff.
- Encouraging pharmacy technicians to expand their knowledge via LinkedIn
- Participated in training sessions to enhance understanding of pharmacy operations.
- Coordinated with Pharmacist-in-charge to resolve interpersonal issues among pharmacy technicians, fostering a collaborative environment.
- Acting as liaison between pharmacists and technicians.
- Ensuring all technicians have completed current and new training.
- Managing and updating employee files.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume 4500 pharmacy environment
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
5280 Buffalo Speedway Houston, Tx 77005
03.2001 - 09.2021
- Trained new technicians policy and procedures
- Interviewed new hires
- Conducted morning meetings to prepare team of daily task
- Processed virus testing and administered flu shots
- Recruited new team members
- Assist cooperate of new policies and raises for technicians
- Maintained inventory both delivery and receiving
- Assist pharmacy manager with cooperate meetings
- Prepared schedule for pharmacy staff
- Processed customer complaints and resolved issues
- Consulted with patients regarding medication inquiries with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Supervised 13 pharmacy technicians and coordinated day-to-day assignments
Pharmacy Technician
Walgreen's Pharmacy
5560 Weslayan St Houston,TX 77005
07.2005 - 07.2006
- Training new Pharmacy Technicians on pharmacy management software.
- Training new Pharmacy Technicians on efficient and correct pharmacy workflow.
- Training new Pharmacy Technicians on patient interaction and building relationships with patients.
- Being right-hand of Pharmacy Manager and assist in running store operations smoothly.
- Budgeting for and scheduling technician hours.
- Managing store inventory, orders and returning expired and damaged medications.
- Skilled in interviewing
- Skilled in recruiting
- Knowledgeable in Google Suite
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Counted, measured and compounded medications following standard procedures
- Entered and processed patients' prescriptions into internal system
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Education
Some College (No Degree) - Business Administration And Management
Houston Community College
Houston, TXSome College (No Degree) -
Texas Southern University
Houston, TXSkills
- Organizational skills
- Leadership
- Problem resolution
- Customer Service
- Scheduling
- Teaching
- Team Management
- Pharmacy ethics
- Pharmacy software proficiency
- Patient privacy protection
- Problem-solving skills
- Answering customer questions
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician 30045233
- Licensed (Texas State Board Certified ) 110197
Personal Information
Title: SENIOR PHARMACY TECHNICIAN
Skills
- Training and Development
- Pharmacy Operations
- Assisting Pharmacists
- Information Documentation
Education
true,true
Languages
English
Full Professional
Timeline
Clinical Pharmacy Technician
Centerwell Pharmacy
07.2025 - Current
Senior Pharmacy Technician
AFA PHARMACY
09.2021 - Current
Pharmacy Technician
Walgreen's Pharmacy
07.2005 - 07.2006
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
03.2001 - 09.2021
Some College (No Degree) -
Texas Southern University
Some College (No Degree) - Business Administration And Management
Houston Community College