Shawana Ramsey
Rosharon,TX
Summary
Proven record in enhancing client satisfaction and retention as a licensed esthetician and waxer through innovative online booking solutions and exceptional attention to detail. Skilled in skin assessment and hygiene, demonstrating strong customer service and professional communication. Increased spa revenue by effectively upselling products and services, showcasing a commitment to continuing education and flexibility in scheduling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Esthetician/ Waxer
719 Beauté LLC
12.2021 - 04.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Streamlined appointment scheduling process by implementing an online booking system that improved customer convenience.
- Served as a knowledgeable resource on different types of waxes available based on individual skin types, helping clients make informed decisions about their waxing services.
- Educated patients on treatment options.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Enhanced spa revenue by upselling products and services during client consultations.
Waxer
European Wax Center
01.2024 - 03.2024
- Streamlined appointment scheduling process by implementing an online booking system that improved customer convenience.
- Demonstrated excellent problem-solving skills in addressing unique client concerns or issues, resulting in satisfactory resolutions and positive customer feedback.
- Maintained a clean and sanitized workstation, adhering to strict hygiene standards for client safety.
- Increased client retention rate through exceptional attention to detail and personalized care during each appointment.
Student Intern
GLO Laser & Med Spa
01.2023 - 05.2023
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
Student Esthetician
Ogle School
06.2021 - 11.2021
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
Education
Certificate - Esthetics
Ogle School of Beauty And Cosmetology
Houston11.2021
Bachelor of Science - Biology/Pre-Nursing
Alcorn State University
Lorman, MS12.2018
Skills
Strong customer service
Patience and Tolerance
Hygiene and Cleanliness
Professional Communication
Continuing Education Commitment
Flexible Scheduling Abilities
Skin Assessment Knowledge
Appointment Scheduling
Sales and Upselling
Certification
- CPR/AED Certification – American Red Cross or American Heart Association.
- Eyelash Extension Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Esthetician License - TX Board of Cosmetology.
- Corrective & Beauty Chemical Peel - Biokosmetik
Timeline
Waxer
European Wax Center
01.2024 - 03.2024
Student Intern
GLO Laser & Med Spa
01.2023 - 05.2023
Licensed Esthetician/ Waxer
719 Beauté LLC
12.2021 - 04.2024
Student Esthetician
Ogle School
06.2021 - 11.2021
Certificate - Esthetics
Ogle School of Beauty And Cosmetology
Bachelor of Science - Biology/Pre-Nursing
Alcorn State University
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