Open To Work
Shawana Wilkerson
6639 Halcyon Days Drive Humble,TX
Summary
Healthcare professional with extensive experience at Houston Methodist, demonstrating strong multitasking and organizational skills. Enhanced patient satisfaction through exceptional customer service and effective communication. Proficient in data entry and medical terminology, successfully coordinating complex transfer requests while ensuring compliance with EMTALA and HIPAA regulations.
Overview
20
20
years of professional experience
Work History
Transfer Center Coordinator
Houston Methodist
Houston, TX
08.2016 - Current
- Always maintain EMTALA and HIPAA.
- Host physician's conferences.
- Coordinate with external transfer centers to secure necessary resources for transfers, ensuring timely emergent transfer request.
- Handle complex scheduling tasks for multiple hospital transfer request from many facilities, minimizing conflicts or double bookings.
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
- Gathered and organized materials to support proper hospital transfer request.
Unit Secretary
Houston Methodist
Houston, TX
01.2011 - 08.2016
- Assisted nursing staff with patient care, ensuring timely task completion and enhanced patient satisfaction.
- Answered telephone inquiries, providing office information and directing calls to appropriate personnel.
- Maintained a clean, organized workspace to optimize efficiency in patient care delivery.
- Adhered to privacy policies and HIPAA regulations, supporting hospital compliance regarding sensitive information.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying details with nursing staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Certified Nursing Assistant
Houston Methodist
Houston, TX
03.2006 - 01.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
GED -
Lone Star College
Houston, TXSkills
- Multitasking and organization
- Time management
- Customer service
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Data entry
- Insurance verification
- Medical terminology
Languages
English
Timeline
Transfer Center Coordinator
Houston Methodist
08.2016 - Current
Unit Secretary
Houston Methodist
01.2011 - 08.2016
Certified Nursing Assistant
Houston Methodist
03.2006 - 01.2011
GED -
Lone Star College