Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawanda Payne

Montrose,GA

Summary

Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Sales Representative

Allstate Insurance
09.2022 - 04.2023

Full time 40 hours per week/$16.00 per hour

  • Receive customer payments
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Ensure positive customer experience
  • Following up with customer about there policy
  • Developing leads
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.

Assistant Teacher

Daycare, Creekstone Academy
04.2022 - 08.2022

Full time /40 hours per week/ $16.00 per hour

  • Prepare and serve meal
  • Certification in child CPR
  • Communicating with parents
  • Clean and sanitized
  • Identify and address behavioral problems
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Supervised recess, lunch and daily student intake and dismissal.

Coordinator

TJ Maxx
08.2018 - 04.2022

Full time 40 hours per week/ $14.00 per hour

  • In charge of front cashiers
  • Maintaining clean organized store
  • Oversees team associate by promoting of loyalty program
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Coached employees through day-to-day work and complex problems
  • Gathered and organized materials to support operations
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Entered data, generated reports, and produced tracking documents

Secretary

Dublin Auto Sales
06.2018 - 08.2018

Part-time/20 hours per week/$14.00 per hour

  • Providing excellent customer service
  • Filing paper work
  • Scheduling appointments
  • Logging book for new and old cars
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Jailer

Dodge County Jail
09.2017 - 06.2018

Fulltime-40 hours per week/$12.00 per hour

  • Logging and reporting every intake
  • Watching cameras for whole facility
  • Head count of inmates
  • Enforces disciplinary sanctions
  • Escorted inmates to and from jail
  • Examined incoming and outgoing mail to detect contraband.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.

Customer Service

Bath & Body Works
08.2015 - 09.2017

Part-time 25 hours per week/$10.00 per hour

  • Interacts with customers, offering assistance and responding to queries about products and purchases
  • Provides recommendations according to customer needs or preferences.
  • Greeted customers as they entered store
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Front Desk Receptionist

Wright Medical Clinic
03.2013 - 08.2015

Full-time 40 hours per week/$9.50 p;er hour

  • Answer phone calls
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Doing paper work/Filing papers
  • Schedule appointments
  • Perform any other clerical duties necessary to keep the office running.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled office meetings and client appointments for staff teams.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

HIGH SCHOOL DIPLOMA -

WEST LAURENS HIGH SCHOOL

Skills

  • Communication
  • Prioritization
  • Data analysis
  • Adaptability
  • Time Management
  • Leadership
  • Writing
  • Critical Thinking
  • Microsoft Excel
  • Microsoft Office
  • Administrative Experience
  • Computer Operation
  • Assessments
  • Administrative assistant/receptionist — Completed
  • July 2023
  • Using basic scheduling and organizational skills in office settings
  • Full results: Completed
  • Medical receptionist skills — Proficient
  • October 2022
  • Managing physician schedules and maintaining accurate patient records
  • Full results: Proficient
  • Sales fit — Proficient
  • August 2022
  • Measures traits that are important for success in sales positions
  • Sales skills — Proficient
  • Influencing and negotiating with customers
  • Work motivation — Proficient
  • September 2023
  • Level of motivation and discipline applied toward work
  • Self-motivation
  • Performance tracking
  • Multitasking

Timeline

Sales Representative

Allstate Insurance
09.2022 - 04.2023

Assistant Teacher

Daycare, Creekstone Academy
04.2022 - 08.2022

Coordinator

TJ Maxx
08.2018 - 04.2022

Secretary

Dublin Auto Sales
06.2018 - 08.2018

Jailer

Dodge County Jail
09.2017 - 06.2018

Customer Service

Bath & Body Works
08.2015 - 09.2017

Front Desk Receptionist

Wright Medical Clinic
03.2013 - 08.2015

HIGH SCHOOL DIPLOMA -

WEST LAURENS HIGH SCHOOL
Shawanda Payne