Hi, I’m
Shawanda Smith
Philadelphia,PA
Summary
Seasoned professional with over 12 total years of work experience, including 4+ years of client facing services experience and 2 + years of warehouse management experience. I have robust experience working in high pressure high capacity working environments as well as extensive experience working in environments that require a high level of organization. I hold a Bachelor of Science in Criminal Justice from The Pennsylvania State University as well as a Master of Business Administration from Strayer University.
Overview
11
years of professional experience
Work History
Internal Revenue Service
Tax Examiner Technician
11.2023 - Current
Job overview
- Prepares audits statements with appropriate schedules and exhibits to reflect finally determined adjustments, tax liabilities and additions there to on cases encompassing all types of taxpayers
- Work with individuals, corporations, retirement, stocks, partnerships, trusts, estates) engaged in all phases of economic activity where income may be derived from many sources and where several operating sub-divisions may exist
- Cases involve income, profits, estate, gift, excise, and self-employment taxes
- Analyzes and interprets Investigate cases maintain official paperwork oversees create and maintain official records
- Work to assure taxpayers information is correct on all forms and confidential
Pretty Girl Kreations LLC
Business Owner
01.2019 - Current
Job overview
- Company Overview: The creative of creativity very forward thinking pertaining to the expression of fashion accessories the unique designs, and lifestyle
- Artistic expression, trendsetting culture, collaborate with inspiring artist
- Production Planning, Event Planning, Vendor and Supplier Manufacturers
- Team Leadership Quality and assure process is smooth for the event
- Multitask handle many projects, pay attention to detail
- Birthday Parties, Weddings, Photography, Baby Showers, Outdoor events
- Passion for creativity, music, complete projects, Steller turn outs, and growth to learn
- The creative of creativity very forward thinking pertaining to the expression of fashion accessories the unique designs, and lifestyle
Mosaic Essentials LLC
Business Owner
01.2019 - Current
Job overview
- Company Overview: Body and skin care line for all types of skin
- Shea butter, candles, oils, soaps
- Natural products, Soaps, Household essentials
- Online and in Person events
- Festivals, Private Events, School Career Days, Comedy Shows, Mall Events etc
- Body and skin care line for all types of skin
Internal Revenue Service
Team Clerk Managerial Assistant
07.2022 - 11.2023
Job overview
- Act as primary contact for external clients as well as internal employees, regarding any inquiries or complaints that require mitigation
- Attend internal and external meeting and record meeting minutes via teams or in person
- Update managers on WFO and RTA pertaining representatives’ schedules and requested time off
- Prepare workload for teams meeting, briefing, and emails
- Works close with management in varies projects pertaining to work issues or customer responses
- Input and retrieve data using the automated systems and programs
- Prepares and performs specific analytical, technical duties
- Instruct employees as directed by manager on systems and regulations for week
- Utilize job procedures to complete work assignments
- Provides administrative support to managers and team daily and provide documents needed
- Monitors, reviews, responses and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level management
- Verifies completeness and accuracy of reports of controls to ensure compliance with established procedures and formats
- Revises procedures, controls, etc., as instructed by analyst(s), DM and OP MA’s
- Uses word processing, database, excel adobe, and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data for reports
South-Eastern Pennsylvania Transportation Authority
Bus Operator/Driver
01.2020 - 10.2020
Job overview
- Drives passenger vehicle while following all safety procedures for vehicle operation
- Stops vehicles at assigned areas so that passengers can board and unload
- Performs thorough safety pre-trip inspection of vehicles
- Communicate bus route checkpoint to passengers
- Assists passengers, such as elderly or disabled individuals, on and off bus
- Answers general questions about bus schedules or routes
- Reports delays, passenger emergencies or accidents
- Regulates heating, lighting, and ventilating systems for passenger comfort
- Prepares accident reports when required
City of Philadelphia
Municipal Guard
09.2013 - 01.2020
Job overview
- Guarded City of Philadelphia municipal buildings and facilities
- Quelled any unusual disturbance or disruptive individual behavior by speaking directly to individual concerned
- Screened individuals and used good judgement to admit or bar individuals from visiting or utilizing building or facility in accordance with the building or facility safety/security rules and regulations
- Prevented theft in the building or facility
- Follow up on complaints and documents analyzing issues based on situations that have occurred on the property
- Searched individuals for suspected stolen goods, weapons and hazardous materials
- Allowed only authorized materials in and out of the building or facility per facility guidelines
- Maintained designated entry/exit registers and logs
- Patrolled buildings and facilities to prevent acts of vandalism, terrorism and disruptive individual behavior
- Periodically inspected building or facility grounds and equipment for proper functioning; reports any malfunctioning or maintenance problems to superiors and maintenance crews concerned
- Requested any individual not adhering to facility guidelines to leave the premises
- Escalated to superiors of any incidents and use good judgement to contacts police if necessary
Education
Strayer University
Master of Business Administration from Human resources
01.2019
The Pennsylvania State University
Bachelor of Science from Sociology and Human Development Family Studies
01.2010
Skills
- Microsoft Project
- Smartsheet
- SharePoint
- Word
- Excel
- Outlook
- Power Point
- Skype
- Zoom
- Microsoft Teams
- RTA
- WFO
- Certified Mailing
- HR Connect
- Risk Mitigation
- Complaint mitigation
- Face to Face Client Interactions
- Virtual client interactions
- De-escalation techniques
- Emailing
- Team Phone Meetings
- Act 235 Certified Agent
- First Aid Certified
- CDL B Certified
- Employee Engagement Initiative
- Morale Team
- Music
- Event Planning
- Vendor
Professional Overview
Seasoned professional with over 12 total years of work experience, including 4+ years of client facing services experience and 2 + years of warehouse management experience. I have robust experience working in high pressure high capacity working environments as well as extensive experience working in environments that require a high level of organization. I hold a Bachelor of Science in Criminal Justice from The Pennsylvania State University as well as a Master of Business Administration from Strayer University.
Timeline
Tax Examiner Technician
Internal Revenue Service
11.2023 - Current
Team Clerk Managerial Assistant
Internal Revenue Service
07.2022 - 11.2023
Bus Operator/Driver
South-Eastern Pennsylvania Transportation Authority
01.2020 - 10.2020
Business Owner
Pretty Girl Kreations LLC
01.2019 - Current
Business Owner
Mosaic Essentials LLC
01.2019 - Current
Municipal Guard
City of Philadelphia
09.2013 - 01.2020
Strayer University
Master of Business Administration from Human resources
The Pennsylvania State University
Bachelor of Science from Sociology and Human Development Family Studies
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