Kyndall Kimble
Houston,TX
Summary
Texas-licensed All Lines Insurance Adjuster with over 5 years of experience in account analysis and conflict resolution. Proven track record in managing federal-level documentation while delivering accurate and efficient service. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Examiner Technician
Internal Revenue Service (Federal Government)
02.2021 - Current
- Executed account analysis to identify discrepancies and implement financial adjustments.
Resolved high-level taxpayer disputes through effective claims analysis and settlement strategies.
Conducted comprehensive financial adjustments to ensure accuracy in taxpayer accounts. - Examine accounts with IDRS, AMS, and IAT tools to discover and resolve financial discrepancies.
- Train over 20 new hires in CSCO Collections on IMF and BMF files and system processes.
- Assess account data to execute liens, coordinate installment agreements, and advise on enforcement strategies.
- Organize detailed records and regulate inventory with attention to document routing.
- Ensured timely processing of returns through efficient workload management and attention to detail, and communicated with taxpayers in writing and by telephone
Customer Service Representative
UPS Call Center
10.2020 - 02.2021
- Rectified account discrepancies while managing financial and shipping documentation.
- Streamlined organization of customer records and ensured timely updates of I-9 documents.
- Managed escalated account concerns with a commitment to customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Maximus Call Center
12.2018 - 12.2020
- Guided applicants through unemployment claims and financial account modifications.
- Coordinated in-office appointments while delivering comprehensive explanations of benefit eligibility and financial obligations.
- Supervised sensitive case files, guaranteeing compliance with company and legal standards.
Education
Diploma -
Southeast High School
Business Management
Metropolitan Community College
Kansas City, MO05-2027
Skills
- Licensed All Lines Adjuster (Texas)
- Federal tax analysis
Financial account management - Strategic decision-making
- Call center management
- Proficient in IDRS and AMS
Expertise in IAT
Skills in Microsoft Office Suite - Team management
- Detail-oriented multitasking
- Communication and relationship building
- Negotiation expertise
- Strategic planning
- Leadership Skills
- Brand Awareness Development
Certification
- Texas Department of Insurance
- All Lines Adjuster License (Issued: 2025)
Awards
Time-off award in lieu of monetary performance award (IRS)
Timeline
Tax Examiner Technician
Internal Revenue Service (Federal Government)
02.2021 - Current
Customer Service Representative
UPS Call Center
10.2020 - 02.2021
Customer Service Representative
Maximus Call Center
12.2018 - 12.2020
Diploma -
Southeast High School
Business Management
Metropolitan Community College
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