Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawanda Taylor

United States

Summary

Highly-skilled phlebotomist with experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ambassador

Baton Rouge General Hospital Mid City
01.2023 - 11.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Assisted management in analyzing guest feedback data to identify areas for improvement within the department''s offerings or processes.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Guest Service Ambassador

Compass Group
08.2018 - 06.2021
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Implemented innovative solutions for common guest complaints, leading to increased positive feedback.

Shift Manager

Family Dollar
03.2014 - 10.2018
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

GED -

Christa McAuliffe Adult Learning Center
Baton Rouge, LA
05.2019

Skills

  • Specimen Preparation
  • Patient confidentiality
  • Infection Control
  • Syringe method
  • Capillary puncture
  • Data Entry
  • HIPAA Compliance
  • Order of draw
  • Specimen labeling procedures
  • Diagnostic Testing
  • Venipuncture Expertise
  • Glucose Screening

Certification

  • Certified - Phlebotomy Technician

Phlebotomy Technician Specialists

(June 2023 - July 2023

Timeline

Ambassador

Baton Rouge General Hospital Mid City
01.2023 - 11.2023

Guest Service Ambassador

Compass Group
08.2018 - 06.2021

Shift Manager

Family Dollar
03.2014 - 10.2018

GED -

Christa McAuliffe Adult Learning Center

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Shawanda Taylor