Shawanna Allen

• Process Intake for Food Stamp and Medicaid applications. To help complete renewals and help reduce errors in benefit calculations by applying correct policies and guidelines to determine eligibility for families.

To process intake for customers using correct policies and guidelines to determine eligibility for Food Stamps.

• Managed budget implementations, employee reviews, training, schedules, and completed daily banking
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Implemented strategies to increase sales and profitability.

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.