Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawanna Clark

McDonough,GA

Summary

Experienced patient care and administrative professional with strengths in customer service, medical call routing, HIPAA compliance, and recordkeeping. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a background in patient care, receptionist support, and transportation service. Strong in telephone etiquette, multitasking, and resolving concerns quickly, with a focus on patient satisfaction, accurate documentation, and dependable communication.

Overview

7
7
years of professional experience

Work History

PCR

Emerge
Rochester, New York
12.2025 - 09.2026
  • Handled inbound and outbound calls to patients and Doctor offices
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist

Kingsbridge Retirement Center
Atlanta, Georgia
04.2023 - 12.2025
  • Greeted residents, families, and visitors at retirement center front desk.
  • Answered and routed phone calls for residents, staff, and departments.
  • Recorded visitor sign-ins and maintained reception logs for security.
  • Provided directions and service information to residents and guests.
  • Scheduled and confirmed appointments.
  • Updated resident messages and delivered urgent communication to staff.

Driver

Marta Transportation
Jonesboro, Georgia
06.2022 - 04.2023
  • Operated transit vehicles along Marta Transportation routes and schedules.
  • Inspected buses before shifts for safety and mechanical issues.
  • Assisted passengers with boarding, seating, and fare questions.
  • Communicated route changes and delays to riders and dispatch.
  • Recorded trip information and completed required driver logs.
  • Maintained clean vehicle interiors and reported maintenance needs.

Med tech/CNA

Harbor Chase Assisted Living
Jacksonville, Florida
03.2020 - 05.2022
  • Monitored resident vital signs and reported changes to nursing staff.
  • Assisted Harbor Chase assisted living residents with daily medical care and personal needs
  • Prepared and distributed medications following care plans and facility procedures.
  • Documented resident observations in medical records and shift logs.
  • Communicated resident needs with nurses, aides, and family members.

Education

GED -

Edward White
Jacksonville, FL
05-2011

Skills

  • HIPAA compliance
  • Customer service
  • Multitasking Abilities
  • Remote office availability
  • Excellent communication
  • Good Telephone Etiquette
  • Recordkeeping
  • EMR documentation
  • Patient intake
  • Medical call routing
  • Computer skills

Timeline

PCR

Emerge
12.2025 - 09.2026

Receptionist

Kingsbridge Retirement Center
04.2023 - 12.2025

Driver

Marta Transportation
06.2022 - 04.2023

Med tech/CNA

Harbor Chase Assisted Living
03.2020 - 05.2022

GED -

Edward White
Shawanna Clark