Shawanna Lewis

• Sort control

TMS controls

Dock Unload Controls and tracking of trailers for both inbound and outbound.

Experience with YMS

• Quality Assurance

DPR's, A/C's, and Customer communication

• Equipment processes

Tracking and reporting lost equipment.

• MySchedule Administrator

Ensuring 7 day logins are up to date.

MySchedule compliance numbers at goal

Communicating with Package Handlers on usage of app daily.

• Ledger, trained and supervised over 10 employees
• Also cut, style, and continued to update skills through continuing education and training.

• Answered high volume of inbound calls, customer account management, resolved customer issues in a timely manner
• Made, changed and updated flight reservations for passengers, processed payments, met and exceeded company's expectations.