Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawanya Seamster

Clinton,MS

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

11
11
years of professional experience

Work History

Insurance Claims Specialist II Supervisor

Aston Carter(temp) Illumifin
02.2023 - Current
  • Submit work notifications, provider submission, re-serve request, update demographics, reach out to case managers if needed.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Make some outbound calls to follow up with policy holder about escalated issues or after doing deep research and finding the correct answer.
  • Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
  • Always maintained positive attitude in fast-paced environment.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified client information by analyzing existing evidence on file.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Processed and recorded new policies and claims.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Modified, updated and processed existing policies.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.

Team Leader/Quality Assurance Specialist

Principal Financial Group- Corp
12.2021 - 02.2023
  • Always maintained positive attitude in fast-paced environment.
  • Use salesforce daily to input customer data.
  • Input data into one source to find tax information.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.
  • Help dental providers log into accounts and check patients records and active status.
  • Provider username and passwords for clients after verifying them with security questions.
  • Assist clients with checking their 401k, funds and stocks and bonds.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Fixed identified issues to improve workflows.
  • Fixed identified issues to increase productivity and boost workflows.
  • Developed and implemented procedures to meet product quality standards.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.

Recruiter Specialist

GE Appliances
08.2020 - 12.2021
  • Ensured timely follow up communication is sent out after each stage of the recruitment process.
  • Coordinated on-site interviews with hiring managers and provided feedback to candidates regarding interview performance.
  • Developed and maintained relationships with hiring managers to ensure staffing needs are met.
  • Negotiated wages and other compensation packages with selected candidates.
  • Maintained accurate records of recruitment activities within applicant tracking system.
  • Assisted in new hire onboarding process by coordinating background checks and drug screenings.
  • Analyzed current recruiting trends in order to recommend improvements or changes in recruitment strategies as needed.
  • Participated in regular meetings with senior management teams to discuss upcoming recruitment efforts.
  • Maintained an updated database of resumes from potential candidates for future openings.
  • Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
  • Worked closely with HR team members to ensure compliance with all federal, state, and local regulations related to employment law.
  • Assisted with recruiting functions by placing employment ads and reviewing job applications.
  • Collaborated with department heads on succession planning initiatives related to staffing needs.
  • Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Created offer letters for successful applicants in accordance with company policy.
  • Provided guidance to hiring managers on best practices for interviewing and selection processes.
  • Updated employee records for hiring, terminations, transfers and promotions.
  • Contacted all job applicants to inform them of their application status.
  • Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
  • Established and administered comprehensive student recruitments programs to meet organizational objectives.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Scheduled or conducted new employee orientations.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Hired employees and processed hiring-related paperwork.
  • Conducted exit interviews and completed employment termination paperwork.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Assistant Manager

Life Storage
03.2019 - 11.2020
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
    • Reduced financial discrepancies by monitoring credit card sales and deposits
    • Planned team-building exercises to increase employee performance and job satisfaction Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
    • Increased sales revenues by promoting complementary products and educating customers about store promotions
    • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
    • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
    • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
    • Monitored security and handled incidents calmly
    • Established and optimized schedules to keep coverage and service in line with forecasted demands
    • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
    • Interview candidates for jobs opening in the area.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Mentored team members to enhance professional development and accountability in workplace.

Supervisor

Grace Personal Care
02.2016 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Identified individual employee's unique work styles and adapted management methods
  • Interviewed, hired, and trained new employees for production positions
  • Oversaw and optimized the work of craftsmen performing high-quality, precision work
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Supported safety officer to enforce regulations, laws, and established policies throughout operational stages
  • Set overall vision and provided team leadership
  • Performed annual evaluations and reviews for large staff of employees
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Maintained compliance with company policies, objectives, and communication goals
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Evaluated employee performance and coached and trained to improve weak areas
  • Streamlined operations of multiple lines of business within organization.

Supervisor

Edwards Medical Office
03.2013 - 01.2016
    • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
    • Established and updated work schedules to account for changing staff levels and expected workloads
    • Coached employees through day-to-day work and complex problems
    • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
    • Assessed and authenticated customer exchanges, voids, and returns
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
    • Maintained current and compliant financial records, monitoring, and addressing variances through detailed analyses
    • Compiled and analyzed customer feedback data to develop new strategies and corrective action.

Education

BBA - Business Administration and Management

Strayer University
Washington, DC
01-2025

High School Diploma -

Durant High School
Durant, MS
2001

Skills

  • Microsoft Office
  • Responsible Organization and Time management
  • Leadership
  • Customer service
  • Critical thinking
  • Training & Development
  • Good listening skills
  • Good telephone etiquette
  • Conflict resolution
  • Supervision
  • Teamwork
  • Flexible & Adaptable
  • Communication planning
  • Process Improvement
  • Strategic Planning
  • Applicant Sourcing
  • Recruitment

Timeline

Insurance Claims Specialist II Supervisor

Aston Carter(temp) Illumifin
02.2023 - Current

Team Leader/Quality Assurance Specialist

Principal Financial Group- Corp
12.2021 - 02.2023

Recruiter Specialist

GE Appliances
08.2020 - 12.2021

Assistant Manager

Life Storage
03.2019 - 11.2020

Supervisor

Grace Personal Care
02.2016 - 03.2019

Supervisor

Edwards Medical Office
03.2013 - 01.2016

BBA - Business Administration and Management

Strayer University

High School Diploma -

Durant High School

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Shawanya Seamster