ShawDonna Benson
Upper Marlboro,MD
Overview
11
11
years of professional experience
Work History
Customer Success Coordinator
Thompson Creek Window Company
Lanham, Maryland
01.2024 - Current
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted project manager in drafting schedules and related documentation.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Managed communication channels between various teams involved in the execution of complex projects.
Janitor
Thompson Creek Window Company
Lanham, MD
01.2019 - 01.2024
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Sweep, mop and vacuum floors of all areas.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Empty wastebaskets and trash containers.
Dispatcher Office Assistant
Fastlane Towing
District Heights, MD
01.2014 - 01.2019
- Participated in meetings with management to discuss ongoing issues related to dispatch operations.
- Assigned appropriate vehicles for each job based on distance and availability.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Reviewed GPS data from trucks to confirm routes taken by drivers.
- Managed daily paperwork including invoices, reports, logs.
- Answered incoming calls and dispatched tow truck drivers to customer locations.
Education
High School Diploma -
Crossland Evening High School
Temple Hills06-2009
Skills
- Project coordination
- Attention to detail
- Task prioritization
- Workflow management
- Customer service
References
References available upon request.
Timeline
Customer Success Coordinator
Thompson Creek Window Company
01.2024 - Current
Janitor
Thompson Creek Window Company
01.2019 - 01.2024
Dispatcher Office Assistant
Fastlane Towing
01.2014 - 01.2019
High School Diploma -
Crossland Evening High School