Shawn Anthony

• Built strong operational teams to meet process and production demands.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Addressed customer concerns with suitable solutions.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including but limited to:
• collect and transport carts to ensure carts are available for customer use;
• provide customer service to airport passengers;
• light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Presented performance and productivity reports to supervisors.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.

• Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
• Completed variety of physical labor tasks.
• Understood and followed oral and written directions.

Construction of new overhead services and service upgrades.● Restoring power.● Maintaining existing overhead.● Performing network patrol.● Installation of anchors, guys and earths.● Relocating, rebuilding and adding poles on existing lines.● Trim trees on right of way for new construction or existing lines.● Utility pole planting and plumbing.

• Collaborated with team members to complete assigned tasks and meet tight deadlines.
• Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
• Cut materials into specified sizes for installation using tile cutters and power saws.
• Operated hand and power tools correctly to minimize risks of damage, shock, or personal injury.
• Reduced material waste by effectively managing inventory and ensuring proper storage of tools and equipment.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Maintaining a positive, empathetic and professional attitude toward customers always.● Responding promptly to customerinquiries.● Communicating with customers through various channels.● Acknowledging and resolving customercomplaints.● Knowing our products inside and out so that you can answer questions.● Processing orders, forms, applications, andrequests.● Communicating and coordinating with colleagues, as necessary.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Consulted with customers to resolve service and billing issues.