Shawn Atkins
Atlanta,GA
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Dennys Restaurant
Miami, Florida
08.2022 - 06.2026
- Supervised daily restaurant operations and ensured compliance with health standards.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Trained new team members on customer service and food safety protocols.
- Coordinated inventory management to maintain proper stock levels and minimize waste.
Customer Care Representative
Amazon
10.2018 - 05.2022
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Supported customers with inquiries and order placements, ensuring clear communication and positive experiences.
- Provided assistance to call-in customers by addressing their questions and facilitating order placements.
- Addressed customer needs through effective service and timely resolution of issues.
Server
Dennys Restaurant
03.2012 - 08.2018
- Managed multiple tables simultaneously, ensuring consistent service quality and customer satisfaction.
- Managed multiple tables simultaneously while maintaining high service quality standards.
- Trained new hires on restaurant standards and best practices, contributing to improved team efficiency.
- Guided new hires on restaurant standards and best practices during training, facilitating smoother onboarding.
Education
Associate Degree In Psychology - Psychology
University of Minnesota
Minneapolis, MNSkills
- Problem-solving
- Customer service
- Inventory management
- Staff training
- Conflict resolution
- Team leadership
- Customer relationship management
Timeline
Restaurant Manager
Dennys Restaurant
08.2022 - 06.2026
Customer Care Representative
Amazon
10.2018 - 05.2022
Server
Dennys Restaurant
03.2012 - 08.2018
Associate Degree In Psychology - Psychology
University of Minnesota