Shawn Baggett
Glendale,CA
Summary
Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Overview
11
11
years of professional experience
Work History
Event Staff Supervisor
Jrm
04.2017 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed
- Assisted patrons with seating by giving directions and lighting paths
- Actively pursued personal learning and development opportunities
- Responded to all customer inquiries thoroughly and professionally
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Security Officer
Executive Protection
Los Angeles, CA
05.2013 - Current
- Streamlined the check-in process to decrease wait times and increase customer satisfaction
- Used metal detectors or performed pat-downs and bag searches
- Patrolled exterior and interior of premises
- Ejected unruly patrons from premises
- Remained flexible in rapidly changing environments and adapted to developing situations
- Maintained composure and professionalism while screening visitors during high volume periods
- Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
SUMMARY OF SKILLS Security Supervisor
All Nation Security
01.2013 - 06.2014
- Team management Worked full time on Metro Link Trains and the LA Union Station platform.
- Focused on customer satisfaction Greeted guest on the train, checked tickets along with passenger counts.
Timeline
Event Staff Supervisor
Jrm
04.2017 - Current
Security Officer
Executive Protection
05.2013 - Current
SUMMARY OF SKILLS Security Supervisor
All Nation Security
01.2013 - 06.2014