SHAWN BALL
Marietta,GA
Summary
Client-focused professional with over 8 years of experience in operations management, quality assurance, and team leadership. Proven ability to build and maintain strong client relationships, optimize processes, and deliver solutions to exceed customer expectations. Skilled in using data analysis, CRM tools, and cross-functional collaboration to drive success in high-demand environments. Seeking an Account Manager role to leverage my expertise in client relations, strategic planning, and performance optimization.
Overview
8
8
years of professional experience
Work History
Operations Manager
Walmart
Atlanta, GA, USA
03.2021 - Current
- Managed a portfolio of projects, ensuring alignment with client expectations and company objectives, resulting in a 20% improvement in operational efficiency
- Partnered with internal teams to address client challenges, proactively resolving issues and ensuring satisfaction
- Developed and implemented training programs to enhance team proficiency in customer engagement, achieving a 95% performance rating
- Analyzed key metrics to identify trends and make data-driven recommendations, improving safety and productivity outcomes by 15%
Operations Specialist
RE101
Tuscaloosa, AL, USA
08.2019 - 03.2021
- Built and maintained strong relationships with clients and stakeholders, driving a 25% increase in customer retention
- Implemented weekly KPI reviews, enabling data-driven decision-making that improved overall performance by 30%
- Conducted audits to ensure adherence to quality and service standards, enhancing customer satisfaction
- Streamlined resource allocation and cross-functional coordination to meet client needs effectively
Executive Assistant/Office Manager
Prophet
Atlanta, GA, USA
06.2017 - 06.2019
- Enhanced client satisfaction through proactive problem-solving and personalized service, increasing retention by 20%
- Strengthened client communication by coordinating project logistics, leading to on-time and within-budget deliveries
- Tracked and analyzed client interactions to optimize service delivery, achieving a 15% increase in operational efficiency
- Established automated systems for task management, reducing errors and improving response times
- Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently
Education
Bachelor of Science (B.S.) - Bachelor of Business Administration
Life University
05.2017
Skills
- CRM Software (eg, Salesforce, HubSpot)
- G-Suite
- Microsoft Office
- Google Analytics
- Client Relationship Management
- Problem-Solving
- Strategic Planning
- Data Analysis
- Cross-Functional Collaboration
- Process Improvement
- Project Management
Timeline
Operations Manager
Walmart
03.2021 - Current
Operations Specialist
RE101
08.2019 - 03.2021
Executive Assistant/Office Manager
Prophet
06.2017 - 06.2019
Bachelor of Science (B.S.) - Bachelor of Business Administration
Life University