Shawn Bass
Server
Groveland
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Millers Ale House Bar and Grill. Proven ability to enhance customer satisfaction through upselling and personalized service, fostering repeat business and positive relationships. Adept at training new staff and maintaining high standards of service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained Multiple employees and helped open a store
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Boston Lobster Feast
05.2023 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier
Publix
08.2019 - 04.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
South Lake High
Groveland FlSkills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Music teacher
Product sales
Upselling
Sales expertise
Timeline
Server
Boston Lobster Feast
05.2023 - 06.2025
Server
Millers Ale House Bar and Grill
05.2022 - Current
Cashier
Publix
08.2019 - 04.2022
High School Diploma -
South Lake High
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