Shawn Benoit
Corea,ME
Summary
Results-driven evening manager and night auditor with 10+ years in resort and hospitality operations. Skilled in staff coordination, incident reporting, closing procedures, and financial controls. Strong focus on guest satisfaction, safety, and efficient handoffs between shifts.
Overview
1
1
Language
2
2
years of professional experience
Work History
Night Auditor
Under Canvas
Surry, Maine
04.2026 - Current
- Updated reservation rates and guest profiles in property systems.
- Supported housekeeping and management with property status updates.
- Logged incidents, maintenance needs, and guest requests for morning teams.
- Answered guest questions and resolved overnight service issues.
- Processed late check-ins, check-outs, and reservation changes with care.
- Managed overnight guest services for Under Canvas luxury outdoor hospitality operations.
- Fostered positive guest relationships through attentive communication and personalized service.
- Engaged with guests to address inquiries, providing information and assistance as needed.
- Coordinated with housekeeping and management on property status updates.
- Documented incidents, maintenance needs, and guest requests for morning teams.
- Responded to guest questions and resolved overnight service issues.
- Verified payments, cash drawers, and POS records for accuracy.
Evening Manager
Stone Resort
Ellsworth, Minnesota
05.2025 - 11.2026
- Resolved guest concerns and service requests during evening shifts at Stone Resort.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Ensured all customer inquiries were handled promptly and professionally.
- Addressed customer concerns via phone or email in an efficient and professional manner.
- Responded promptly to guest requests to achieve customer satisfaction.
- Scheduled staff assignments and communicated shift priorities across Stone Resort departments.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Reviewed closing procedures, logs, and handoff notes for overnight resort coverage.
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Provided guidance on operational issues such as opening and closing procedures, scheduling shifts.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily activities of subordinate staff members and ensured tasks were completed correctly.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Monitored lobby, dining, and common areas for cleanliness and guest readiness.
- Maintained a clean and organized work environment for staff members and customers alike.
- Implemented safety protocols and enforced security measures throughout the premises.
- Enforced safety standards and addressed maintenance issues across Stone Resort facilities.
- Documented incident reports and escalated urgent concerns to senior Stone Resort leadership.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Recruited qualified candidates for open positions within the organization.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed financial data to identify areas of improvement or cost-saving opportunities.
- Managed vendor communications for product orders, deliveries, returns, and exchanges.
- Utilized various software applications to manage daily operations.
- Operated switchboard to manage incoming calls and answered calls from guests and upper management.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Established friendly relationships with regular guests, members and residents.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Scheduled cleaning and maintenance for rooms and equipment.
- Monitored building premises to maintain security and walked grounds, fostering health and safety of employees and guests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
Hotel Management - Tourism And Hotel Management
Hobis School
06-2010
Master of Science - Egyptology/Anthropolgy
University of Miami
Miami, FL05-1986
Skills
- Property management systems
- Night audit
- Cash handling
- Reservation management
- Incident reporting
- Guest relations
Languages
Arabic
Elementary
Timeline
Night Auditor
Under Canvas
04.2026 - Current
Evening Manager
Stone Resort
05.2025 - 11.2026
Hotel Management - Tourism And Hotel Management
Hobis School
Master of Science - Egyptology/Anthropolgy
University of Miami