SHAWN BETHUNE
Marlboro
Summary
Results-driven professional with extensive experience at Amazon.com Services LLC, specializing in process optimization and team development. Achieved a 25% reduction in errors through innovative SOP implementation. Proven ability to train and mentor associates, enhancing productivity and fostering a culture of quality and safety in high-volume environments.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon.com Services LLC
07.2022 - Current
- Oversee inbound and outbound processes, ensuring adherence to Amazon’s workflow and safety guidelines.
- Coordinate with cross-functional teams (e.g., IT, maintenance) to resolve disruptions quickly.
- Developed 2 Associates who later became process assistants.
- Guided and trained 4 new Area Managers within multiple departments and shifts.
- Provide on-the-job training, feedback, and performance coaching to associates.
- Optimize Process Performance.
- Monitor metrics (productivity, quality, attendance) in real time to identify trends and issues.
- Implement data-driven process improvements that reduce errors and boost throughput.
- Enforce all safety procedures and Amazon’s standard operating protocols.
- Conduct regular audits and safety briefings to promote a zero-incident culture.
XLFC Associate
Amazon.com Services LLC
06.2021 - 07.2022
- Oversaw and led a team of 50 associates with a pick rate of over 20 and TPH over 6.2 for over 2 consecutive weeks.
- Designed and implemented standardized SOP checklist for problem solvers and PAs, reducing errors by 25% within a month.
- Recognized as top problem solver, consulted by process assistants and managers for expertise across multiple departments.
- Trained 6 associates in problem solving increasing the ability to rotate and be flexible with labor needs.
- Established guidelines for problem-solving and escalation procedures, enhancing team response times.
- Collaborated with team members to meet daily productivity targets and support continuous-improvement initiatives.
- Acted as the process guide for various departmental areas, including Pick, Dock, and ship clerk, frequently managing multiple tasks at once.
- Completed training on various machines and process paths to enhance operational skills.
- Operate forklifts and other machines to move products safely throughout the facility.
- Pick, slam, and ship customer orders with handheld scanners and warehouse management software, ensuring order accuracy and timely dispatch.
Apprentice
Concrete Works East
02.2020 - 05.2021
- Assisted senior technicians on 50+ installation projects, contributing to 100% on-time task completion rate.
- Received 'Apprentice of the Month' honors twice for surpassing quality and attendance targets in high-volume production.
- Led a safety-gear compliance drive that drove PPE usage from 78% to 100% across the workshop.
- Implemented a color-coded tool-tracking system, cutting tool-loss incidents from 8 per month to zero.
- Monitored project equipment usage and ensured all items returned to company, maintaining accountability.
Education
High School Diploma/GED -
EAST BRUNSWICK HIGH SCHOOL
East Brunswick, NJ06-2018
Associates - Criminal Justice
Middlesex County College
Edison, NJSkills
- Process optimization
- Quality control
- Warehouse logistics
- Inventory management
- Employee training
- Team management
- Microsoft Office proficiency
- Team development
Languages
English
Timeline
Process Assistant
Amazon.com Services LLC
07.2022 - Current
XLFC Associate
Amazon.com Services LLC
06.2021 - 07.2022
Apprentice
Concrete Works East
02.2020 - 05.2021
High School Diploma/GED -
EAST BRUNSWICK HIGH SCHOOL
Associates - Criminal Justice
Middlesex County College