Shawn Blake
Port Saint Lucie,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Barback
Hudson's on the River
Stuart, FL
11.2023 - Current
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Restocked glassware shelves after busy shifts to ensure that adequate amounts of glasses were available for upcoming service periods.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Ensured a clean, safe, and organized work area for bartenders by regularly sanitizing surfaces and equipment.
- Managed the proper disposal of all glassware, bottles, and other bar waste materials.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Telemarketer
Kentwood Partners
PORT SAINT LUCIE, FL
02.2022 - 10.2024
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Exotic Car Wholesaler
Foreign Luxury
Hollywood, FL
12.2022 - 09.2023
- Implemented contractual documentation into purchase order, encompassing corporate and government requirements.
- Inspected vehicles prior to purchase to ensure quality standards are met.
- Maintained supplier relationships to improve lead time, cost and quality.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Monitored product margins and managed product resales.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
Lead Server/Utility
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Trained new employees to perform duties.
Education
Associate of Arts - Journalism/Communications
Indian River State College
Ft. Pierce, FLSkills
- Cross-Selling and Upselling
- Clear Communication
- Relationship Building
- Guest Service
- Attention to Detail
- Computer Skills
- Negotiation
- Business Understanding
- Quality Assurance
- Multi-Tasking Strength
- Pricing Knowledge
- Supplier Sourcing
Affiliations
- Working out in my free time
- Broker work for different automotive companies
- Playing sports
Certification
- Certified in Adobe Premiere Pro
References
References available upon request.
Timeline
Head Barback
Hudson's on the River
11.2023 - Current
Exotic Car Wholesaler
Foreign Luxury
12.2022 - 09.2023
Telemarketer
Kentwood Partners
02.2022 - 10.2024
Lead Server/Utility
Associate of Arts - Journalism/Communications
Indian River State College
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