Shawn Brown
Houston,TX
Summary
Bringing many years of experience in hospitality settings, public speaking, and more. Knowledgeable about handling daily functions with little oversight. Goal-driven with extensive background managing busy areas and multi-line telephone systems. Versed in quickly and accurately answering questions and offering information. Focused on providing professional service and support to every one. Positive nature with excellent people skills. Skilled writer and proofreader with proactive mindset and extensive experience with non-profit companies. Highly-motivated employee with desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Department of Family and Protective Services
Houston, TX, TX
11.2023 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Compiled data from various sources into organized reports for review by the management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
Administrative Assistant/Corporate Communications Intern
Helping A Hero
Houston, TX
05.2023 - 08.2023
- Collaborated with the PR team to drive successful launches, announcements, and other awareness opportunities.
- Designed PowerPoint presentations, expanding on employer branding visuals.
- Assisted with press release writing and distribution to support event promotion.
- Generated high-level reporting and leveraged data and insights to drive traffic and engagement.
- Developed and maintained close working relationships with members of the press.
- Responded to requests for information from media or designated spokesperson or information source.
- Arranged public appearances, contests, or exhibits for clients to increase product or service awareness or promote goodwill.
Front Desk Receptionist
McCoy College Advising Center
San Marcos, TX
08.2022 - 05.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
Package Handler
UPS
Houston, TX
05.2021 - 08.2022
- Assisted in loading delivery trucks with prepared packages.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Scanned and sorted packages according to destinations and service type using a handheld scanner.
- Operated electric tow motor to pick up and deliver packages and containers to the production line.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Retail Sales Associate
Buy Buy Baby
Houston, TX
11.2020 - 08.2022
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Computed purchases and received and processed cash or credit payments.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Helped customers by answering questions and locating merchandise.
Cashier/Shift Leader
Boomers Houston
Houston, TX
08.2019 - 02.2020
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
Education
Bachelor of Arts - Communications Studies/ Leadership Studies
Texas State University
San Marcos, TX05.2025
Skills
- Customer Service
- Photography and Videography
- Communication skills
- Retail Sales
- Student intern (1 year)
- Documentation and Reporting
- Attention to Detail
- Multi-Line Phone Systems
- Appointment Scheduling
- Computer Proficiency
- Calendar Management
- Records Management
- Positive Attitude and Energetic
- Call Answering and Routing
- Verbal and Written Communication
- Inventory Management
- Meeting Arrangements
- Administrative Skills
- Effective Planning
- Email and Telephone Decorum
- Conflict Management
- Problem-Solving
- Program Planning
- Public Relations Strategies
- Media Response Requests
- Public Speaking
- Team Management
- Data Entry
Timeline
Administrative Assistant
Department of Family and Protective Services
11.2023 - Current
Administrative Assistant/Corporate Communications Intern
Helping A Hero
05.2023 - 08.2023
Front Desk Receptionist
McCoy College Advising Center
08.2022 - 05.2023
Package Handler
UPS
05.2021 - 08.2022
Retail Sales Associate
Buy Buy Baby
11.2020 - 08.2022
Cashier/Shift Leader
Boomers Houston
08.2019 - 02.2020
Bachelor of Arts - Communications Studies/ Leadership Studies
Texas State University
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