Shawn Brown
Kissimmee,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Operations Manager
Century Golf
Lake Buena Vista, Florida
05.2023 - Current
- Managed daily operational activities to ensure efficient workflow and resource allocation.
- Oversaw inventory management and procurement processes for golf equipment and supplies.
- Coordinated training programs for staff on customer service and product knowledge.
• Managed all maintenance for a 176 cart golf
Fleet.
Facilitated guest interactions to enhance overall customer satisfaction.
Owner /Operator Manager
Lewisburg Freez
Lewisburg, Pennsylvania
03.2013 - 09.2020
- Managed daily operations of a popular ice cream shop.
- Supervised staff to ensure efficient service and quality standards.
- Developed seasonal menus featuring unique flavors and promotions.
Education
Milton High School
Milton, PASkills
- Operations management
- Inventory management
- Customer service management
- Quality control
- Staff training
- Team leadership
- Decision making
- Problem solving
- Conflict resolution
- Goal attainment
Certification
- Serv Safe certification
Alcohol training certification
Timeline
Operations Manager
Century Golf
05.2023 - Current
Owner /Operator Manager
Lewisburg Freez
03.2013 - 09.2020
Milton High School